If you are in the middle of a task and you receive a personal phone call, _____.

continue working and do not answer

put s caller on hold until you complete the task

tell the caller you don't have time to talk

In the construction industry, a code book provides _____.

codes and standards, such as building codes or electrical codes

the keypad entry codes for locked work areas

passwords for company web services, such as databases and training software

keys for understanding blueprint symbols

When you are looking for a specific installation procedure in a manual, the best way to find the information is to _____.

identify the correct section and go straight there

start reading the book from the beginning

study the terms in the glossary

skim the book and take notes on all important information

Which of the following is one disadvantage to using email versus paper-based delivery?

Emails are not as private as paper-based documents

Email is an expensive way to communicate

The spell-checker is unreliable

Emails cannot easily be replaced

Many of the rules that apply to writing paper-based documents also apply to _____.

having face-to-face conversation

Text messages are best used for _____.

brief messages that should be viewed immediately

long conversations since a record of what was said will be preserved

detailed or complex information

In the study of communication, noise is best defined as _____.

anything that interferes with the message being heard or understood

people interrupting someone who is thinking

thoughts that distract the listener

discussing things that are off the main topic

If someone does not understand what a speaker is saying, he or she should _____.

ask the speaker questions for clarification

ignore that part of the conversation

try to figure it out on his or her own

ask other people what they think the speaker means

When listening to instructions, the best way for listeners to make sure they get all the information is to _____.

take notes, ask questions, and repeat a summary of the instructions

take notes and compare them with other co-workers' notes

read a book about the topic later on

ask questions, but wait until the person has stopped talking

An important attribute of an effective speaker is the ability to _____.

explain and simplify complex topics

inject humor on the job site with practical jokes

conduct multiple conversations with workers

make others feel too inferior to speak openly

Common documents that construction professionals need to read on the job include _____.

construction drawings, code books, and installation manuals

legal briefs, permits, and subpoenas

contracts, warrants, and encyclopedias

literary reviews, argumentation papers, and essays

Special features in books that help readers locate information include _____.

tables of content, indexes, and glossaries

safety-related cautions and warnings

When reading instructions or a series of steps, one should _____.

read only the steps that he or she doesn't know

perform the steps even if he or she doesn't understand them

The rough draft of a document you are writing should _____.

follow an outline and incorporate your research

be as close to perfect as possible

be complete before any research has been done

be complete before an outline has been created

What is an important practice in writing to avoid errors that can cost time and money?

Proofreading the work for accuracy.

Handwriting any document before using a computer.

Always writing in the first person.

Writing at a high reading grade level.

Core Communication STUDY GUIDE

Authored by Josh Hall

Construction

12th Grade

Used 7+ times

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25 questions

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MULTIPLE CHOICE QUESTION

30 sec • 4 pts

Good communication on the job site _____.

affects safety, schedules, and budgets

will make you popular

takes too much time

cannot be learned

MULTIPLE CHOICE QUESTION

30 sec • 4 pts

Nonverbal communication is best for communicating _____.

feelings and attitudes

complex ideas

what a person desires

instructions for installing new equipment

MULTIPLE CHOICE QUESTION

30 sec • 4 pts

Which of the following are examples of positive nonverbal communication?

Sitting up straight, keeping a clean work space, and looking at people who are talking to you.

Giving compliments to others and encouraging them.

Speaking with an even tone and looking away most of the time during a conversation.

Telling people all of the information they need to do a task properly and answering questions.

MULTIPLE CHOICE QUESTION

30 sec • 4 pts

Which of the following is an example of positive verbal communication on the job?

Talking over or interrupting another person

Giving and taking instructions

Tuning out when someone is speaking

Ducking out of team discussions

MULTIPLE CHOICE QUESTION

30 sec • 4 pts

Real listening is _____.

tedious

an active process

unnecessary

an art

MULTIPLE CHOICE QUESTION

30 sec • 4 pts

A co-worker asks you to hand her a tool, but does not specify which tool she needs. The most appropriate response would be: _____.

"Get it yourself."

"How am I supposed to figure out which tool you need?"

"I'm sorry; which tool do you need?"

"I am too busy; ask someone else."

MULTIPLE CHOICE QUESTION

30 sec • 4 pts

A supervisor wants an apprentice to insert a plug into a water supply line for a pressure test. The clearest way to instruct the apprentice would be for the supervisor to say, _____.

"Put the plug in"

"Insert that one plug into the pipe."

"Get the water supply line ready for the pressure test"

"Insert the plug into the end of the water supply line so I can do a pressure test"

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Core Communication STUDY GUIDE

Good communication on the job site _____.

Nonverbal communication is best for communicating _____.

Which of the following are examples of positive nonverbal communication?

Which of the following is an example of positive verbal communication on the job?

Real listening is _____.

A co-worker asks you to hand her a tool, but does not specify which tool she needs. The most appropriate response would be: _____.

A supervisor wants an apprentice to insert a plug into a water supply line for a pressure test. The clearest way to instruct the apprentice would be for the supervisor to say, _____.

If you are in the middle of a task and you receive a personal phone call, _____.

In the construction industry, a code book provides _____.

A reader that wants to find any mention of a certain topic in a book can look in the _____.

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