Conflict Resolution Quiz

Which of the following is a common conflict resolution strategy?

• Avoidance

• Escalation

• Ignoring

• Procrastination

What is the primary goal of using "active listening" in conflict resolution?

• To interrupt the speaker

• To understand the speaker's perspective

• To prepare your own response

• To change the topic

Explain how empathy can change the outcome of a conflict. Provide an example to support your explanation.

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Which of the following is an example of effective communication during a conflict?

• Yelling to make your point clear

• Using "I" statements to express feelings

• Interrupting to correct the other person

• Avoiding eye contact

Identify a situation where the "compromise" strategy would be most effective in resolving a conflict.

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Describe a scenario where "collaboration" as a conflict resolution strategy would be more beneficial than "competition."

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What is the role of body language in effective communication?

• It is irrelevant

• It can reinforce verbal messages

• It should be ignored

• It always contradicts verbal communication

How can asking open-ended questions help in resolving conflicts?

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Analyze the impact of cultural differences on conflict resolution strategies. Provide an example.

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Which of the following is NOT a characteristic of effective communication?

• Clarity

• Ambiguity

• Active listening

• Empathy