Software and Applications #2

Why is it important to back up important data before implementing a fix?

• To avoid losing data

• To save time

• To make the process faster

• To ensure compliance with company policies

What is a site license?

• A license that allows software to be used on a single computer.

• A license that allows software to be used for free.

• A license that allows software to be installed on multiple computers for one price.

• A license that allows software to be used only by the IT department.

What is the first step you should take when you have a theory about what might be causing a problem?

• Ignore the problem

• Test your idea

• Ask for help immediately

• Jump to conclusions

What are the different types of productivity software?

• Web browsers, email clients, network management tools

• Word processors, spreadsheets, presentation software

• Photo editing software, music production software, graphic design tools

• Video games, social media apps, streaming services

What is a group chat in IM software?

• A chat where only one person can send messages.

• A chat that requires a landline connection.

• A chat that does not store messages.

• A chat where multiple people can receive and respond to the messages.

What is the first step after fixing a problem?

• Restart the computer

• Leave the system as it is

• Call technical support

• Test the results of your fix

What is the first step to remove an app on Windows?

• Open Control Panel

• Open Settings and go to Apps

What is the primary purpose of remote assistance software?

• To control another computer as if you were sitting in front of it

• To allow IT to see what the user is doing

• To provide instant message support for technical issues

• To help the user install new hardware components

Why is WhatsApp popular globally?

• It charges high fees for international texts.

• It allows sending texts around the world without international charges.

• It does not support group chats.

• It only works on Apple devices.

Why is it important to talk to the user when identifying a problem?

• To ask them to write up the exact steps and send it to IT

• To tell them what hardware component to remove first

• To understand the symptoms and recent changes

• To make the user feel important