communicating for success

which of the following is not one of the reasons why professionals should study and have a thorough understanding of communicating for success

• good communication skills, while increasing workplace conflict, better prepares workers to deal with it

• learning how to communicate effectively can help beauty professionals improve retail sales

• effective communication fosters a positive team environment

• effectively expressing ideas is a necessary skill for career advancement

the practical steps for effectively communicating in the workplace include all except which of the following

• believe in yourself

• talk less, listen more

• be attentive

• react instead of responding

when you trust your judgment, uphold your values, and stick to what you believe is right, you should know that you ___

• take your temperature

• believe in yourself

• talk less and listen more

• are attentive

as apart of effectively communicating in the workplace, it is important to take your temperature because ___

• when you do, you trust your judgement

• when you do, you stick to what you believe is right

• some clients are clear about what they want, but others may not be

• if you are tired or upset, your interactions with clients may be affected

one way of demonstrating that you ___ is not crossing your arms when listening to clients or team members

• use correct english

• believe listening is the best relationship builder

• are aware of your body language

• speak clearly and loudly enough for people to hear

the service record card is all except which of the following

• it is the clients permanent progress record of services received

• it is completed by the beauty professional preforming the service

• it is updated with each client visit

• it is intended for the clients use

the client intake form should be started the moment a new client

• requests a second appointment

• come to the salon or spa for the first time

• calls to make an appointment

• completes their first in-person service

as a beauty and wellness professional, what is the best first step to take toward helping you client make choices that reflect a personal sense of style

• creating a 'clients template'

• consulting with your manager

• speaking with the client

• doing a little research

at which of the following interactions is it best to determine the clients needs and how to achieve the desired results

• client consultation

• service record

• client intake

• total look concept

a client consultation should be preformed ___

• at every single service visit

• only for the first few client visits

• only during the initial client visit

• only during the initial client appointment call