Intro to Bus Unit 5 Operations Management Quiz

What is the primary goal of operations management in service organizations?

• To increase the number of products produced

• To ensure quality, customer satisfaction, and financial success

• To reduce the number of employees

• To focus solely on marketing opportunities

Which production process involves creating many identical goods at once to keep costs low?

• Customization

• Mass production

• Mass customization

• Fixed-position layout

What must companies consider when selecting a production site?

• The color of the building

• The availability of resources, ability to serve customers, and marketing opportunities

• The number of employees

• The type of products being produced

A facility arrangement in which work flows according to the production process?

• Product layout

• Fixed-position layout

• Process layout

• Assembly process

What is the assembly process in production?

• A process where products are made one at a time

• A process where basic inputs are combined or transformed into outputs

• A process where products are mass-produced

• A process where products are customized for individual customers

What is the primary benefit of carefully managing inventory in a firm?

• Reducing employee turnover

• Cutting production costs while maintaining supply

• Increasing marketing reach

• Enhancing customer service

Which system gathers, analyzes, and distributes information to the appropriate parties including employees, suppliers, and customers?

• Management information systems

• Transaction processing system

• Management support systems

• Database

Why do companies need to protect their IT assets?

• To increase their sales

• To protect data and equipment from natural disasters and computer crime

• To reduce employee workload

• To improve customer service

What is the production of goods or services one at a time according to specific customer needs called?

• Mass production

• Customization

• Inventory

• Process layout

What is the term for a facility arrangement where the product stays in one place and workers move to it?

• Product layout

• Process layout

• Fixed-position layout

• Mass customization