CRM REJUVENATE CLASS

CRM REJUVENATE CLASS

Professional Development

10 Qs

quiz-placeholder

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CRM REJUVENATE CLASS

CRM REJUVENATE CLASS

Assessment

Quiz

Business

Professional Development

Practice Problem

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10 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Yang termasuk kedalam inisiasi dari CRM Rejuvenate, kecuali ?

Transformasi Digital

Inovasi

Kompleksitas Sistem

Hyper-Personalisasi

2.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

Berikut ini yang menjadi trend ekspektasi pelanggan di era digital adalah ?

Personalisasi, Respon lambat, Self Service

Generalisasi, Transparansi, Self Claim

Generalisasi, Respon Cepat, Pengalaman Omnichannel

Respon Cepat, Personalisasi, Self Service

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Dalam Leads Management, terdapat dua source utama yaitu …

Leads MPA AHM & Virtual Exhebition

Leads Inbound & Outbound

Leads Contact Center & Social Media

Leads Cross Selling & Inbound Outbound

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Leads Internal dapat diperoleh dari beberapa source berikut, kecuali …

Join Event Leasing

Roadshow

Virtual Exhibition

Safety Riding Community Event

5.

MULTIPLE CHOICE QUESTION

20 sec • 2 pts

Yang bukan termasuk dalam Fase Leads Management Inbound adalah …

Collection Phase

Perform Phase

Processing Phase

Analyze Phase

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Leads yang akan diolah berdasarkan analisa data yang terdapat dalam untuk mendapatkan potential customer yang dapat di-approach kembali untuk melakukan pembelian, dikenal dengan nama ?

Leads MPA AHM

Leads Virtual ExhibitionLeads Outbound

Leads Outbound

Leads External

7.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

Didalam CRM Rejuvenate, terdapat 4 pilar yang mengusung berjalannya proses CRM Rejuvenate. Yang bukan termasuk 4R tersebut adalah ?

Redemption

Relationship

Retention

Referral

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