Professional Business Writing - Practice Quiz 2

Your company’s human resources department needs to send a confidential message to each employee that will include a yearly performance appraisal and salary review. What would be the most appropriate type of message to use?

• a business letter

• an instant message

• a text message

• a memo

According to the text, which item should be included in the opening sentence of a routine email, memo, or letter?

• an end date

• a request for action

• a summary of the message

• the main idea

Which one of the following would be the best subject line for an email or memo?

• I need to change my order of July 6

• Please change my July 6 order to add 12 cases of Earth Friendly white letter-size paper, cat. #X629

• Update

• Change to Order #7490832

Which salutation is most appropriate when sending a letter to a potential employer?

• Jennifer,

• Dear Ms. Jennifer Morimoto,

• Hello Ms. Jennifer,

• Dear Jen,

Which statement best describes instant messaging in the workplace?

• It allows real-time communication with colleagues anywhere in the world.

• It lets workers have conversations that are really lengthy and comprehensive.

• It allows for informal diction.

• It is limited to two users per conversation.

Jared needs to send a message to the employees at his office regarding updates in procedures to submit expense reports. Which of the following communication methods would be most appropriate for Jared’s task?

• letter

• memo

• telephone call

• fax

Donald is sending an email to his coworkers and wants to emphasize a critical deadline for their feedback. In which part of the email should Donald insert the deadline information?

• the subject line

• the opening

• the body

• the closing

According to the text, what is the main difference between work messages and personal messages?

• Work messages are usually detailed, statistical, and direct.

• Work messages require a more formal tone.

• Work messages take less time to create.

• Work messages should be shorter than personal messages.

According to the text, what is the most frequently used daily writing channel in most workplaces?

• blogging

• texting

• emailing

• social media

Jimmy replies to an email sent by his manager, Marino, to all employees regarding employee workload. Jimmy writes a message stating he would like to discuss a possible raise in pay, then Jimmy clicks “Reply All.” What will likely occur?

• Jimmy will receive a bounce-back in the email system, stating something was wrong with the email and it was not delivered.

• Jimmy's colleagues will not receive the message, only Marino will because he is the original sender of the message, and Marino will likely schedule a meeting with Jimmy to discuss a possible raise.

• Jimmy's colleagues will receive the message and simply ignore it.

• Jimmy's colleagues will receive the message and may be upset or annoyed by it.