Introduction to ASC / MSC

While in the serving line, a guest asks about the difference between the ASC and MSC certifications. How would you explain the difference to the guest?
Select the correct answer.

• 
  The MSC certified seafood is responsibly farmed and comes from fish farms. For example, our salmon. The ASC certified seafood is responsibly wild-caught and comes from the oceans/seas. For example, our herring.

• The ASC certified seafood comes from the Pacific Ocean and the MSC certified seafood comes from the Atlantic Ocean.

• 
  The ASC certified seafood is responsibly farmed and comes from fish farms. For example, our salmon. The MSC certified seafood is responsibly wild-caught and comes from the oceans/seas. For example, our herring.

After explaining the difference between ASC and MSC seafood to a guest, she would like to know more and asks you why IKEA sells and serves certified seafood. What would your answer be?

Select the correct answer.

• 
  At IKEA, we’re committed to creating a food supply chain that is sustainable, transparent, and traceable.

• 
  At IKEA, we’re continuously working towards having the lowest price and widest range of suppliers. The ASC and MSC certification makes it possible for us to secure both.

• 
  With IKEA customer meeting points all over the world, we have a lot of regulations that we need to follow. ASC/MSC certification makes it possible for us to make sure we adhere to all regulatory requirements in our different markets.

Answer explanation

​​​​​​​Certifications allow IKEA Food to contribute to the IKEA Sustainability Strategy.

When you receive a delivery, you realise that the box is not labelled as ASC or MSC. However, according to the delivery note, it contains ASC-certified salmon.

What do you do?

• You immediately send the box back to the supplier and rush back to serve our guests.

• 
  You place the box in storage, ready to be sold, since it’s important to secure availability even if the seafood is not certified.

• 
  You contact the ASC/MSC responsible representative, inform them about the situation and ask for further instructions.

Answer explanation

​​​​​​​The best would be for you to consult with the ASC/MSC responsible representative, as the box can be missing the correct label or the delivery note can be incorrect.

One of your fellow IKEA Food co-workers asks you to list the steps involved in the working routines for the ASC/MSC certified seafood.

Have a look at the following graphic and select the option with the correct order.

• 
  1. Make sure products are easy to identify.
  2. Check the delivery.
  3. Document delivery notes.
  4. Use clear signage.
  5. Report any problems or deviations to your manager.
  6. Label products and sort them correctly.

• 1. Check the delivery.
  2. Document delivery notes.
  3. Label products and sort them correctly.
  4. Use clear signage.
  5. Make sure products are easy to identify.
  6. Report any problems or deviations to your manager.

• 1. Check the delivery.
  2. Document delivery notes.
  3. Use clear signage.
  4. Make sure products are easy to identify.
  5. Label products and sort them correctly.
  6. Report any problems or deviations to your manager.

Answer explanation

It’s essential that you understand what each step in the routine entails. You can be asked to explain or demonstrate these steps during an audit.

You know that only the ASC certified seafood should be put in the storage marked as “ASC”, but today, you noticed that the ASC storage was empty. What do you do with the large delivery of the MSC certified herring that just arrived?

Select the correct answer.

• 
  You put the MSC seafood in the ASC seafood storage area since there is a lot of space and no ASC products, which can get mixed up at the moment. You might as well use the storage space.

• 
  You send back the MSC herring to avoid mixing ASC and MSC seafood.

• 
  You make space in the MSC marked storage and place the MSC seafood inside to ensure there is no risk of mixing ASC products with MSC products.

Answer explanation

If certified products are removed from their packaging, they must go into a new container, location or package that is marked as ASC or MSC.

Today, your store started selling a new seafood dish made with a new species of fish. Our guests are excited about this! Unfortunately, you’re unsure whether this new species is certified or not. The guests start to look for dishes marked with the logos, ASC and MSC. What will be the right thing to do?

Select the correct answer.

• 
  First, you must confirm that the seafood comes from a certified supplier and whether this seafood carries the ASC/MSC certification before you can sell the dish with the ASC/MSC logo.

• 
  As a start, you put one of the logos on the menu board. It’s lunch, and the queues are getting longer. You will check again later, whether our guests are still unsure of dishes containing certified seafood.

• 
  You add the logo to specific items on the menu, to indicate to our guests that the seafood is certified.

Answer explanation

Only the ASC/MSC certified seafood may carry these logos. Check on the ASC/MSC website, or ask your manager, before using the logo.

The auditors are at your store today. They ask you to point them to the location of the filed intake records and seafood orders. What do you do?

Select the correct answer.

• 
  You tell them that we don’t keep a file of these kinds of records.

• 
  You tell them where they can find the records and show them the records.

• 
  You tell them that it’s not part of your job description to place seafood orders, so you don’t know where the filed records are.

Answer explanation

We are all responsible for the ASC/MSC certification in our customer meeting points, also when it comes to the documentation of intake records and seafood orders.

You accidentally mixed ASC and MSC seafood in the storage. What do you do next?

Select the correct answer.

• No one noticed, so you don’t tell anyone about the mixed ASC and MSC seafood. It’s all certified seafood, either by ASC or MSC, so there is no real difference.

• 
  You dispose of all ASC and MSC seafood located in the storage. This way, you don’t compromise what our guests expect from our seafood.

• 
  

  You contact the ASC/MSC responsible representative to inform about the issue and ask for further instructions.

Answer explanation

Always notify the ASC/MSC responsible representative when it comes to decisions that can impact the traceability of our ASC/MSC certified seafood.

In total, you received three separate deliveries of the ASC-certified seafood today. What should you do with all of this seafood?

Select the correct answer.

• 
  We should only keep the first delivery and return the rest.

• 
  We can serve the seafood as ASC certified even if it comes from more than one delivery, as long as we can show the delivery notes.

• Receiving more than one delivery of certified seafood per day is unacceptable.

Answer explanation

There is nothing wrong with receiving multiple different deliveries. The delivery notes serve as a record of all the orders we’ve received.

You usually work in the Restaurant & Café, but today you will temporarily be working in the co-worker's restaurant.

What do you think about this?

• 
  You must apply the routines everywhere we process seafood, regardless of the area of the IKEA customer meeting point. The only exception is the Swedish Food Market, where we don’t handle unpacked food items.

• 
  You’re not allowed to shift between the Co-worker restaurant and the Restaurant & Café when you work with certified seafood.

• 
  You don’t need to bother with the routines for certification in food units other than the Restaurant & Café.

Answer explanation

The routines for certification should be the same everywhere we process seafood, regardless of the area of the customer meeting point.