Understanding Change in Organisations

What is an example of internal change within an organisation?

• A new government regulation

• A change in company leadership

• A competitor launching a new product

• A shift in consumer preferences

Which type of change is characterised by gradual improvements over time?

• Disruptive change

• Incremental change

• External change

• Internal change

What is Lewin’s force field analysis used for in managing change?

• To predict future market trends

• To identify forces for and against change

• To calculate financial risks

• To develop new products

Which of the following is a characteristic of a flexible organisation?

• Rigid hierarchy

• Fixed employment contracts

• Organic structures

• Mechanistic structures

What is one of Kotter and Schlesinger’s four reasons for resistance to change?

• Lack of resources

• Fear of the unknown

• Poor communication

• Inadequate training

Which method is suggested by Kotter and Schlesinger to overcome resistance to change?

• Ignoring dissent

• Coercion

• Education and communication

• Reducing salaries

What is the primary benefit of delayering in an organisation?

• Increased bureaucracy

• Faster decision-making

• Higher costs

• More management levels

Which of the following is NOT a type of flexible employment contract?

• Part-time work

• Fixed-term contract

• Zero-hour contract

• Permanent full-time contract

What is a key advantage of knowledge and information management in organisations?

• Increased employee turnover

• Enhanced decision-making

• Reduced innovation

• Decreased collaboration

Which of the following is an example of external change?

• A new company policy

• A change in consumer behaviour

• A shift in company culture

• A new internal process