Quiz Seberapa Update Kamu? Week 2 Des 2024

Quiz Seberapa Update Kamu? Week 2 Des 2024

Professional Development

10 Qs

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Quiz Seberapa Update Kamu? Week 2 Des 2024

Quiz Seberapa Update Kamu? Week 2 Des 2024

Assessment

Quiz

Education

Professional Development

Practice Problem

Medium

Created by

Misbah Udin

Used 1+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Jika ada case kendala Recording hilang karena Issue Verint, apa yg harus diminta

Berita Acara

RCA

Surat keterangan

Tanggung jawab

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Jika ada email pekerjaan berikut hal diperhatikan kcuali

Pastikan penerima ada user-user yang terdampak/berkaitan

Jika ada info yang kurang dari pic, harap lengkapi terlebih dulu

Forward email dengan segera ke semua ops Halo

Untuk info pekerjaan impact downtime harap di share juga ke WAG Dan community dan set calendar

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Problem apakah yang seharusnya di UP ke grup Helpdesk Halo?

Semua problem yang ada di telegram

Problem aplikasi-besar besar Halo

Problem berimpact ke nasabah secara massive

Problem infrastruktur, aplikasi contact center dan berimpact ke nasabah secara massive

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Jika ada problem terkait voice apa yang harus selalu dilakukan, kecuali

Kroscek apakah kendala atau request

Fu ke tim voice dengan sertakan ID MS

Update ke grup Helpdesk Halo dan MS

Open tiket sysops

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

JIka ada libur nasional/cuti bersama, channel yang perlu diset holiday table adalah

Aplikasi CRM

Aplikasi EMS Lite

Aplikasi CRM Lite

IVR

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Apakah channel peminjaman pass local PC

Via tim SA

Via tim ISG

Via Efuilt

Via IDG

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Dimana menu Untuk Pinjem pass local PC di IDG

Manage Password

Manage Local Admin

Manage Domain

Manage Local PC

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