MGM3101 Chapter 1 The Management Process Today

What are the four principal managerial tasks?

• Planning, Organizing, Staffing, Evaluating

• Organizing, Leading, Evaluating, Controlling

• Planning, Directing, Staffing, Controlling

• Planning, Organizing, Leading, Controlling

Which level of management is responsible for the daily supervision of nonmanagerial employees?

• Top Managers

• Executive Managers

• Middle Managers

• First-Line Managers

what middle managers do ?

• supervise first-line managers

• supervise nonmanagerial employees

• responsible for finding best way to use resources to achieve goals

• establish prganizational goals and decide how departments should interact

What is the primary focus of organizational performance?

• Maximizing profits

• Efficient and effective use of resources

• Market share growth

• Employee satisfaction

Which skill involves the ability to analyze and diagnose a situation?

• Conceptual Skills

• Interpersonal Skills

• Human Skills

• Technical Skills

which is correct about Managerial roles identified by Mintzberg

• Decisional (entrepreneur) : commit resources to develop innovative

• interpersonal (figurehead) : outline goals to employees at meetings

• informational (monitor) : evaluate performance in different tasks and improve them

• all answers are correct

What is a core competency?

• A type of organizational structure

• A managerial task

• A financial resource for investment

• A specific set of skills that allows an organization to outperform competitors

What does controlling in management involve?

• Setting organizational goals

• Allocating resources

• Evaluating performance and taking corrective action

• Motivating employees

Which of the following is NOT a type of managerial skill?

• Strategic Skills

• Conceptual Skills

• Human Skills

• Technical Skills

What is the role of top managers?

• Supervise first-line managers

• Establish organizational goals and monitor performance

• Handle customer complaints

• Direct daily operations