Shutterfly Customer Service Quiz

What is the keyboard shortcut for clearing cache and cookies?

• Ctrl+Alt+Delete

• Ctrl+Shift+Delete

• Alt+Shift+Delete

• Shift+Alt+Delete

How often does a customer have to make a purchase to keep their Shutterfly account considered ACTIVE for photo storage purposes?

• 12 months

• 14 months

• 16 months

• 18 months

What should you do if Jenny asks you how to place a Bulk order with Shutterfly?

• Explain that we no longer offer Bulk Photo Book plans.

• Navigate to the Bulk Photo Books page and complete the form for her so she can get an estimate.

• Guide her to the Bulk Photo Books page, then transfer to the Yearbook queue if she has further questions.

• Guide her to the Bulk Photo Books page, help her fill out the form, and advise her to call back when she's ready to place the order.

Select the 3 ways to make a photo book on shutterfly.com.

• Make It Manually

• Custom Photo Book Creation

• Make It Fast

• Make It For Me

If a customer saves a Costco membership number into their Shutterfly account, they receive BOTH of these benefits:

• Free Shipping on every order

• 51%-off regularly priced orders

• $20 GC every month

• Free Shipping on orders over $49

What pieces of information are phone agents required to ask the chatter at the beginning of the contact?

• The chatter's First & Last Name and Order Number

• The chatter's Order Number and Email Address

• The chatter's First & Last Name and Email

• The caller's User ID and Email address

The recipient of an order is calling in to check on the status.

• Provide ETA + Tracking Number

• Provide Shipping address

• Confirm charge ($) amount - (Yes or No answer only)

• Provide Photo/Text info

TRUE or FALSE

If you know you are speaking with the Account Holder, you are NOT required to complete Verification.

• TRUE

• FALSE

The recipient of an order calls because they received a damaged package & product. The recipient would like a replacement order (reorder) sent to a different address.

• Yes, you can reorder with address changes

• Yes, the recipient is able make any changes they want to an order

• No, reorder lost or damaged orders (without changes) & ship to same address at zero cost.

According to Troubleshooting: App Edition, what is the 3rd step in troubleshooting connectivity issues on the SFLY Mobile App?

• Clear App Cache and Data

• Restart Device

• Restart Modem/Router

• Force Close App and Try Again