Organizational Change Process

Organizational change is any alteration of ________.

• people, structure, or technology

• structure, management, or goals

• technology, goals, or management

• rules, procedures, or management

Organizational change can best be defined as ________.

• rethinking the organization's target markets

• innovation that affects employees and customers

• a "cleaning house" of the top executives

• any alteration of people, structure, or technology

Structural component changes include ________.

• changing work processes

• combining departmental responsibilities

• changing attitudes

• changing behavior

Technological changes usually involve the introduction of new equipment, ________.

• tools or people

• operating methods, or structure

• tools, or operating methods

• people, or structure

In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________.

• change masters

• change generators

• change champions

• change agents

Dalia has an idea for improving the efficiency of her work area. When she approached her supervisor, she was asked to shepherd the idea through the approval, implementation, and evaluation processes. Dalia has become a ________.

• supervisor

• change agent

• group leader

• job coach

The company's products make the process more efficient by lowering its price due to a competitor lowering their price.

Therefore, it was a(n)________ force of change.

• external

• internal

• marketplace

• economic

Changing consumer preferences is like changing the styles in fashion every season.
These changes are indicative of ________ force of change.

• external

• internal

• marketplace

• economic

Increasing the numbers of employed women and minorities forces managers to pay attention to what change factor?

• Organizational strategy

• Changes in the composition of the workforce

• New equipment

• Changing technology

Labor strikes are an example of which of the following internal change factors

• Workforce composition
  

• New equipment

• Employee attitudes

• Organizational strategy