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Customer Service Quiz

Authored by James Jackson

Business

10th Grade

Customer Service Quiz
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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer service can be defined as:

Order takers and order entry

The delivery of customer satisfaction

Reverse logistics

Warranty extensions

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When does customer service focus on customers?

When there is a problem

During annual forecasting meetings

Before, during, and after the sale

After the warranty period ends

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Define the role of customer service with logistics and transportation.

Always demand the quickest mode without regard for cost

Customer service does not have a role in logistics and transportation

Use intermodal transportation for most shipments

To get products where they belong, on time

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer service shares which goal with inventory management?

Maintain inventory to control costs

Customer service does not share a goal with inventory management

Ensure that all inventory in the warehouse is labeled

Measure picking accuracy

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer service personnel do not typically require the skills to:

Address customer concerns

Effectively handle customer complaints

Communicate consistently

Prepare a detailed annual forecast

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