Customer Service Quiz

Customer service can be defined as:

• Order takers and order entry

• The delivery of customer satisfaction

• Reverse logistics

• Warranty extensions

When does customer service focus on customers?

• When there is a problem

• During annual forecasting meetings

• Before, during, and after the sale

• After the warranty period ends

Define the role of customer service with logistics and transportation.

• Always demand the quickest mode without regard for cost

• Customer service does not have a role in logistics and transportation

• Use intermodal transportation for most shipments

• To get products where they belong, on time

Customer service shares which goal with inventory management?

• Maintain inventory to control costs

• Customer service does not share a goal with inventory management

• Ensure that all inventory in the warehouse is labeled

• Measure picking accuracy

Customer service personnel do not typically require the skills to:

• Address customer concerns

• Effectively handle customer complaints

• Communicate consistently

• Prepare a detailed annual forecast