Functional English for Effective Business Communication Quiz

What is the first step in structuring speeches and documents?

• Introduction

• Conclusion

• Outline

Match the following principles of communication with their emphasis on language use.

• Emphasizes using simple language

• Courtesy

• Emphasizes logical flow and structure

• Clarity

• Emphasizes respect and politeness

• Coherence

What should you do to engage the audience during a presentation?

• Avoid eye contact

• Use storytelling techniques

• Read from notes

What is a key aspect of professional communication in meetings?

• Avoid listening

• Gossip about colleagues

• Active participation

What is the purpose of a call to action in a conclusion?

• To summarize the main points

• To encourage audience action

• To introduce new topics

Which of the following is NOT a DO in professional interactions?

• Be punctual

• Maintain a positive attitude

• Be disrespectful

What does active listening involve?

• Interrupting the speaker

• Making eye contact

• Daydreaming

Which technique helps in establishing credibility?

• Using complex jargon

• Avoiding eye contact

• Demonstrating knowledge and experience

What should you do to maintain professionalism during a presentation?

• Avoid jargon

• Dress casually

• Use slang

What is an important aspect of cross-cultural communication?

• Making generalizations

• Being mindful of cultural differences

• Ignoring cultural norms