Quiz on Technology in Hospitality

What is one benefit of using CRM systems in hotels?

• Higher staff workload

• Increased energy consumption

• Limited guest interaction

• Personalized services for guests

How do mobile check-in/check-out systems enhance guest experience?

• By increasing wait times

• By reducing communication

• By allowing guests to control their stay via smartphones

• By limiting guest preferences

What role do Property Management Systems (PMS) play in hotels?

• They increase manual processes

• They enhance food quality

• They automate tasks like booking management

• They manage guest feedback

Which system helps in forecasting demand and optimizing pricing?

• Customer Relationship Management (CRM)

• Revenue Management Systems (RMS)

• Point of Sale (POS)

• Inventory Management Systems

What is a practical example of personalized guest experience?

• Starbucks using POS systems

• The Ritz-Carlton tracking guest preferences

• Delta Airlines using energy management

• Marriott using manual check-in

Which system is used to manage online distribution channels for hotels?

• Workforce Management Systems

• Customer Relationship Management (CRM)

• Channel Management Systems

• Revenue Management Systems (RMS)

What is the purpose of guest feedback and review management tools?

• To increase wait times

• To collect and analyze guest feedback

• To limit guest engagement

• To reduce service quality

Which technology allows guests to control room features through IoT?

• Point of Sale systems

• Mobile check-in systems

• Smart room technologies

• Digital signage

What is the function of Energy Management Systems in hospitality?

• To handle employee scheduling

• To increase energy costs

• To monitor and control energy usage

• To manage guest preferences

Which system is used for handling sales transactions in food and beverage outlets?

• Property Management Systems (PMS)

• Channel Management Systems

• Point of Sale (POS) Systems

• Revenue Management Systems (RMS)