Team Huddle 17/12 Quiz

What is Jan '25 KPI cycle date range?

• 16th Nov - 15th Dec

• 15th Dec - 16th Jan

• 16th Jan - 15th Feb

• 16th Dec - 15th Jan

Which one of these is NOT part of Non Mod score?

• 7DP Cascade

• RCA, RCA 2 & 3

• MPIT

• Juren Calibration

If you have gone idle due to TCS issue, what would be the FIRST step to do?

• Inform TL on duty

• Take a screenshot for evidence immediately

• Business as usual (let TL find you je)

• Request aux change

This is mod A's scorecard result for Oct '24. What would be the ideal scorecard rating for him/her?

AHT: 10.6s/11.2s (ratio: 98%)

UR: 71.98%

GA Accuracy: 63.97% vs 79.50% (Team Median: 66.71%)

FN: 22.31% vs 11.50%

FP: 14.56% vs 11.50%

Non Mod: MPIT meet, RCA meet, 7DP meet

Total score: 47.58%

Mod B takes 1st MC within 14 days. Does he need to go to the clinic for MC cert?

• Yes

• No

What does Ineffective Productive Hours (IPH) mean?

• Hours of not moderating throughout the shift.

• Hours of staying on TCS homepage while being on Moderation aux

• Hours of how productive a mod is throughout the shift

• Hours of being on MB, SB, etc.

What will NOT happen if IPH is high?

• It will impact Operations (OPS)

• It will impact UR

• It will impact SLA and increase backlog

• It will impact AHT

2025 Annual Review will start in January. When will system open for employees to work on their PR?

• Jan 13th

• Jan 14th

• Jan 16th

• Jan 15th