SIAM lecture 1

What is the primary goal of SIAM Governance?

• A) To integrate multiple IT departments.

• B) To manage and integrate multiple service providers into a cohesive delivery model.

• C) To reduce costs by eliminating redundant services.

• D) To standardize all IT service delivery processes.

Which of the following is NOT one of the key pillars of SIAM Governance?

• A) Accountability

• B) Transparency

• C) Control

• D) Standardization

The central role in a SIAM framework

• A) Supplier Managers

• B) Service Integration Manager (SIM)

• C) Business Relationship Manager (BRM)

• D) Governance Board

What role acts as the liaison(connection) between IT service providers and business units?

• A) Service Integration Manager (SIM)

• B) Supplier Managers

• C) Business Relationship Manager (BRM)

• D) Governance Board

What is the primary focus of risk and compliance management in SIAM?

• A) Ensuring service availability.

• B) Identifying, assessing, and mitigating risks.

• C) Managing contract renewals.

• D) Setting service quality standards.

Collaboration in a SIAM framework includes:

• A) Regular Governance Meetings and Cross-functional Teams.

• B) Supplier audits and vendor management.

• C) Performance reporting and KPI monitoring.

• D) Service level agreement enforcement.

Best practices for implementing a SIAM Governance Framework include:

• A) Clear definition of roles and responsibilities.

• B) Establishing clear SLAs and KPIs.

• C) Regular audits and continuous improvement initiatives.

• D) All of the above.

The role of a Governance Board in SIAM involves:

• A) Managing day-to-day operational tasks.

• B) Strategic oversight, risk management, and major decisions.

• C) Coordinating service changes.

• D) Ensuring compliance audits.

What does the acronym SIAM stand for?

• A) Service Integration and Management

• B) Service Infrastructure and Management

• C) System Integration and Marketing

• D) Strategic Integration and Management

Effective collaboration and communication in SIAM require:

• A) All of the above.

• B) Frequent governance meetings

• C) Cross-functional teams

• D) Transparent communication channels