SIAM lecture 1

SIAM lecture 1

University

10 Qs

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SIAM lecture 1

SIAM lecture 1

Assessment

Quiz

Special Education

University

Medium

Created by

Malika Kairolla

Used 1+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the primary goal of SIAM Governance?

A) To integrate multiple IT departments.

B) To manage and integrate multiple service providers into a cohesive delivery model.

C) To reduce costs by eliminating redundant services.

D) To standardize all IT service delivery processes.

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is NOT one of the key pillars of SIAM Governance?

A) Accountability

B) Transparency

C) Control

D) Standardization

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The central role in a SIAM framework

A) Supplier Managers

B) Service Integration Manager (SIM)

C) Business Relationship Manager (BRM)

D) Governance Board

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What role acts as the liaison(connection) between IT service providers and business units?

A) Service Integration Manager (SIM)

B) Supplier Managers

C) Business Relationship Manager (BRM)

D) Governance Board

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the primary focus of risk and compliance management in SIAM?

A) Ensuring service availability.

B) Identifying, assessing, and mitigating risks.

C) Managing contract renewals.

D) Setting service quality standards.

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Collaboration in a SIAM framework includes:

A) Regular Governance Meetings and Cross-functional Teams.

B) Supplier audits and vendor management.

C) Performance reporting and KPI monitoring.

D) Service level agreement enforcement.

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Best practices for implementing a SIAM Governance Framework include:

A) Clear definition of roles and responsibilities.

B) Establishing clear SLAs and KPIs.

C) Regular audits and continuous improvement initiatives.

D) All of the above.

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