Principles of Hospitality

Front

What are the five sectors of hospitality industry?

Back

Retail, Restaurants, Lodging, Travel, Tourism

Front

_________ is where, as a guest, you directly experience a restaurant or bar. It is where memories are made. Every dining room, waiting area, table, seat, stool, booth, bar, and any other public part of a restaurant.

Back

Front of The House

Front

____________ is a term used for all the behind-the-scenes action that customers typically do not see. This usually includes the kitchen, where the food is prepped and cooked. It can also include employee break rooms and any office space you might have.

Back

Back of House

Front

A ________ provides the first impression of the establishment. This person provides the guest a first impression in appearance, friendliness, and attentiveness.

Back

Greeter

Front

Which is an Example of Low Quality of Service?

Back

Dirty Nasty Restaurants/ Long Wait times.

Front

What is a quick survey that someone fills out at the end of their visit?

Back

Comment Card

Front

Something that an Employee provides to a guest/customer

Back

Service

Front

When a waiter/waitress asks if you would like to add something to your order as an upcharge.

Back

Suggestive Selling

Answer explanation

All of these are technically true but the name you need to know and we have discussed in class is Suggestive Selling!

Front

The Price that the restaurant PAYS for something they sell.

Back

Cost

Front

The friendly and generous reception and entertainment of guests, visitors, or strangers.

Back

Hospitality