Bus Mgmt

Which of the following could be described as a legally binding contract?

• Matt agrees to purchase Jeromy's used car for $5,000.

• Rachel volunteers to take her elderly neighbor to the grocery store.

• Shania asks her mom if she can go to the mall with her friends.

• Brandon's landlord provides free coffee and tea to residents.

Creditors are required to inform consumers about _______ before offering them a credit product.

• their credit scores

• fees and penalties

• the state of the economy

• the company's history

One of the most common reasons why a defendant may choose to settle a legal dispute out of court is to

• earn the respect of a jury.

• prove the defendant's innocence.

• turn the ordeal into a public spectacle.

• avoid the high costs of going to trial.

Which of the following steps in the civil litigation process typically comes first:

• Pleadings

• Discovery

• Trial

• Appeal

What should you do first when someone gives you a set of written instructions to follow?

• Read the instructions in their entirety.

• Comprehend what the instructions are telling you.

• Reference the instructions when you get stuck.

• Skim the instructions for a general overview.

A staff meeting was held to discuss some problems the business was having. Management did not need to stress the seriousness of the problems, as it was conveyed in their voices. Which speech element was management using to convey its message?

• Tone

• Empathy

• Tempo

• Enunciation

Paul is responding to an inquiry he received in the mail. His response includes some good news and some bad news. How should he structure his response in light of the bad news?

• Place the bad news in the post-script (P.S.) section of the response.

• Place the bad news at the beginning and the good news in the closing paragraph.

• Place the good news at the beginning and the bad news in secondary position(s).

• Give more space to bad news than good news to emphasize urgency.

An accounts receivable employee monitors delinquent accounts by placing them into three folders—30 days past due, 60 days past due, and 90 days past due. How has the employee organized the information?

• Name

• Invoice number

• Location

• Time

Which of the following message closings is the most appropriate to use for a businessperson who is sending formal email correspondence:

• Affectionately

• THX

• Greetings

• Regards

Mitchell is writing an email to a company asking for some information that he needs to complete a research project. What is the most effective way to close the message?

• I wish you the best of luck.

• I need this information ASAP.

• I appreciate your help with this issue.

• I apologize for the inconvenience.