JSG - iPhone & New Joiner quiz

1. 1. How many 'Mobile device role' for Field Technician JSG?

• 2

• 3

• 4

• 10

2. 2. How to find 'Mobile device role' info under iPhone REQ?

• from REQ

• from RITM

• from SCTASK

• from Incident

3. 3. What category of 'Mobile device role' available for JSG?

4. *multiple answers

• Office device

• SHK & HOL

• MAC & iOS

• HOL & MAC

4. 4. What is the default JSG internet group?

• AUS_NWS_INTERNET_CORPORATE

• JSG_NWS_INTERNET_GLOBAL

• JSG_NWS_INTERNET_CORPORATE

• JSG_NWS_INTERNET_EXTENDED

5. 5. While progressing New Joiner REQ, which user's category to be assigned the default internet group in SIM?

6. *multiples answers

• FIELD WORKER

  (F3 License)

• FIELD WORKER

  (E5 License)

• OFFICE WORKER

  (F3 License)

• OFFICE WORKER

  (E5 License)

6. 6. What type of O365 license should be assigned to Office Worker (EXT), if no remark in RITM, or without GWP computer?

• F3

• F5

• E3

• E5

7. 7. Under which catalog item the default internet group should be progressed & update in worknote?

• VPN Remote Access REQ

• O365 for Office / Field Worker REQ

• Windows Account REQ

• iPhone REQ

8. 8. Which is the correct tagging awaiting for AD to completely replicate in SIM (New Joiner REQ)?

• [PEN ENTRY dd-mm]

• [USR dd-mm]

• [PEN SIM dd-mm]

• [REP SIM dd-mm]

9. 9. While waiting for AD to completely replicate in SIM (New Joiner REQ), what is the correct state to pending the sctask?

• State : Work In Progress

• State : Pending

  Reason : Awaiting Caller

• State : Pending

  Reason : Awaiting Delivery

• State : Closed Complete