GEX - TEST 1 - 16 JAN 2025

If a queue is present, the guest is positively acknowledged with hand or facial gesture within 1 min.

• True

• False

All requested in-house items are delivered within 20 minutes for a resort hotel.

• True

• False

All pre-stay enquiries/emails are responded to within X hours with a full response for all requests

• 12

• 24

• 48

• 72

Can we forward calls coming from outside for guests if the caller knows the room number?

• Yes

• No

How many Exceptional experiences does our hotel have?

• 3

• 4

• 5

• 6

Callers should not remain on hold for more than 30 seconds

• True

• False

How many public swimming pools does Villa Le Corail, A Gran Melia Hotel have?

• 1 swimming pool

• 2 swimming pools

• 3 swimming pools

• 4 swimming pools

The operation time for beach and lagoons is .

• 06:00 - 17:00

• 07:00 - 18:00

• 08:00 - 19:00
• 09:00 - 20:00

The 3 temperature levels of our Onsen bath are .

• 16, 35, 40

• 30, 35, 40
• 16, 38, 42

• 10, 15, 20

Headphones are provided in the gym, under request, and subjected to a fee.

• True

• False