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GEX - TEST 1 - 16 JAN 2025

Authored by HR VLC

Hospitality and Catering

12th Grade

Used 3+ times

GEX - TEST 1 - 16 JAN 2025
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20 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

If a queue is present, the guest is positively acknowledged with hand or facial gesture within 1 min.

True

False

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

All requested in-house items are delivered within 20 minutes for a resort hotel.

True

False

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

All pre-stay enquiries/emails are responded to within X hours with a full response for all requests

12

24

48

72

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Can we forward calls coming from outside for guests if the caller knows the room number?

Yes

No

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

How many Exceptional experiences does our hotel have?

3

4

5

6

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Callers should not remain on hold for more than 30 seconds

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many public swimming pools does Villa Le Corail, A Gran Melia Hotel have?

1 swimming pool

2 swimming pools

3 swimming pools

4 swimming pools

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