Creating Exceptional Experiences

What is the definition of "passion"?

• A mild interest in something

• An intense desire or enthusiasm for something

• A casual hobby

• A temporary distraction

Which of the following is NOT a synonym for "passion"?

• Intensity

• Enthusiasm

• Indifference

• Excitement

Which question is NOT part of the steps to creating exceptional experiences?

• What is Exceptional?

• How can you become exceptional?

• What is the meaning of life?

• How to create the Exceptional Experiences?

What is the meaning of "Exceptional"?

• To a lesser degree than normal

• To a greater degree than normal

• Average

• Below average

Which of the following is a synonym for "Exceptional"?

• Ordinary

• Common

• Remarkable

• Typical

What is the primary difference between 'Experience' and 'Service' as described in the document?

• Experience creates satisfaction, while Service creates memories.

• Experience is connected to emotions, while Service meets expectations.

• Experience meets expectations, while Service exceeds expectations.

• Experience and Service both create memories.

What is the definition of an experience?

• A routine task

• An event or occurrence which leaves an impression on someone

• A planned activity

• A predictable outcome

What defines an exceptional experience for a guest?

• Meeting guest expectations

• Exceeding guest expectations

• Ignoring guest expectations

• Matching guest expectations

What is the term for the area where you have direct control and can make changes?

• Circle of Concern

• Circle of Influence

• Circle of Control

• Circle of Power

Which circle represents the things you are worried about but cannot control?

• Circle of Influence

• Circle of Control

• Circle of Concern

• Circle of Power