Quiz on Dynamics of Employee Relations

What is the primary purpose of a trade union?

• To increase employer profits

• To regulate relations between employees and employers

• To eliminate all forms of employment

• To provide training for employees

Which of the following is NOT a type of trade union in Malaysia?

• International Trade Union

• Employer Association

• Private Sector Trade Union

• Public Sector Trade Union

What does collective bargaining involve?

• Negotiation between employees and their families

• A method for employees to quit their jobs

• A legal process to dissolve trade unions

• Bargaining between employer and employees regarding terms of service

What is a grievance?

• A type of trade union

• An individual worker's complaint towards an employer

• A collective agreement between unions

• A method of collective bargaining

Which of the following is a form of industrial action recognized by Malaysian labor laws?

• Mediation

• Picketing

• Negotiation

• Arbitration

What is the role of a trade union in collective bargaining?

• To act as an employer

• To represent employees

• To eliminate grievances

• To manage company finances

What is the first step in the grievance procedure?

• Refer to the CEO

• Submit a formal complaint

• Raise grievance with immediate supervisor

• Contact the Department of IR

What is a lock-out?

• A form of employee protest

• A type of collective agreement

• When an employer refuses to allow workers to work

• A method of resolving disputes

Which of the following is a factor that can lead to a grievance?

• Employer appreciation of achievements

• Promotion denial

• Flexible work hours

• Increased wages

What is the final step in the collective bargaining process if no agreement is reached?

• Direct negotiation

• Arbitration

• Mediation

• Conciliation