Retailing - Strand 5 - Employability - 1 of 2

What is the role of a cashier in a retail store?

• They ensure customers receive accurate receipts and handle payments.

• They oversee employee schedules and customer satisfaction reports.

• They train other staff on effective promotional strategies.

• They manage inventory levels and supplier relationships.

What does a store manager typically do?

• They supervise operations, staff, and ensure sales targets are met.

• They prepare advertising campaigns and select target audiences.

• They assist customers with refunds and product exchanges daily.

• They conduct inventory audits and monitor product quality.

What is the primary responsibility of a retail buyer?

• They select products and negotiate terms with suppliers.

• They evaluate staff performance and recommend promotions.

• They develop training materials for employees and new hires.

• They process all online orders for same-day delivery.

What is the focus of a sales manager’s role?

• They lead the sales team and aim to meet or exceed revenue goals.

• They ensure all inventory is stocked and properly displayed in-store.

• They develop long-term advertising strategies and online campaigns.

• They conduct regular customer surveys to improve satisfaction.

What does a marketing manager in retail focus on?

• They create campaigns to drive customer engagement and revenue.

• They implement inventory systems to manage product availability.

• They resolve customer complaints and provide training on returns.

• They oversee cashier operations and reduce checkout delays.

What does visual merchandising achieve?

• It enhances product presentation to attract and retain customer interest.

• It tracks daily sales reports and highlights trends in performance.

• It creates a digital catalog for both online and in-store promotions.

• It identifies opportunities to increase staff efficiency on the floor.

What is the purpose of communication in a retail workplace?

• It ensures clear instructions and feedback between teams and leadership.

• It tracks employee attendance for payroll and scheduling purposes.

• It reduces the need for written policies by improving verbal guidelines.

• It simplifies the return and refund process for unsatisfied customers.

What does problem-solving involve in retail?

• Identifying and resolving challenges that impact customers or operations.

• Reducing overhead costs by adjusting employee schedules effectively.

• Coordinating marketing efforts between multiple store locations.

• Training staff to handle seasonal promotions and busy periods.

What is teamwork in a retail setting?

• Employees collaborating to meet common business objectives.

• Cashiers working independently to improve transaction speeds.

• Store managers developing plans without input from employees.

• Marketing teams analyzing trends without consulting other departments.

What does critical thinking enable employees to do?

• Assess situations and devise solutions that benefit the business.

• Handle routine tasks without consulting written instructions.

• Improve customer satisfaction by suggesting new marketing plans.

• Focus exclusively on achieving sales targets without deviations.