Customer Service Quiz

Customer Service Quiz

12th Grade

21 Qs

quiz-placeholder

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Customer Service Quiz

Customer Service Quiz

Assessment

Quiz

Hospitality and Catering

12th Grade

Medium

Created by

Mayank Garg

Used 10+ times

FREE Resource

21 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary focus of customer service in hospitality and tourism?

Reducing costs

Providing quality service

Maximizing profits

Minimizing staff training

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT an element of good customer service?

Being helpful

Being rude

Being timely

Being knowledgeable

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does 'Quality Assurance' refer to?

The reduction of service costs

The maintenance of a desired level of quality in a service

The process of ensuring high-quality products

The elimination of customer feedback

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a 'Standard' in the context of customer service?

A type of customer feedback

A guideline for customer complaints

A method for increasing sales

A required or agreed level of quality

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which factor can influence a customer's decision to purchase?

The number of staff on duty

The type of music played

The price of the product

The color of the restaurant's walls

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is exemplary service?

Service that is only fast

Service that is impersonal

Service that goes above normal standards

Service that meets basic expectations

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of a Customer Service Handbook?

To document employee salaries

To list all products available

To provide a guide for customer service procedures

To outline the company's financial goals

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