What is the primary focus of customer service in hospitality and tourism?

Customer Service Quiz

Quiz
•
Hospitality and Catering
•
12th Grade
•
Medium
Mayank Garg
Used 10+ times
FREE Resource
21 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Reducing costs
Providing quality service
Maximizing profits
Minimizing staff training
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT an element of good customer service?
Being helpful
Being rude
Being timely
Being knowledgeable
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does 'Quality Assurance' refer to?
The reduction of service costs
The maintenance of a desired level of quality in a service
The process of ensuring high-quality products
The elimination of customer feedback
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a 'Standard' in the context of customer service?
A type of customer feedback
A guideline for customer complaints
A method for increasing sales
A required or agreed level of quality
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which factor can influence a customer's decision to purchase?
The number of staff on duty
The type of music played
The price of the product
The color of the restaurant's walls
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is exemplary service?
Service that is only fast
Service that is impersonal
Service that goes above normal standards
Service that meets basic expectations
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of a Customer Service Handbook?
To document employee salaries
To list all products available
To provide a guide for customer service procedures
To outline the company's financial goals
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