Public Service Management in Digital Era Quiz

What is the primary objective of public service management?

• Maximizing profits

• Organizing resources efficiently for public welfare

• Reducing taxes

• Promoting private enterprises

Which of the following is NOT a key challenge in public service management?

• Resource constraints

• Rapidly changing public expectations

• Overabundance of resources

• Need for accountability and transparency

What is digital transformation in public services?

• Outsourcing government functions to private firms

• Using modern technology to improve service delivery

• Removing all physical interactions in public services

• Reducing government spending on technology

What is the digital divide in public service management?

• The gap between people who have access to technology and those who do not

• The use of digital tools for managing resources

• A government policy to reduce internet costs

• The replacement of manual processes with automated systems

What does the "e-Tanah" system in Malaysia primarily streamline?

• Healthcare services

• Transportation management

• Land administration processes

• Educational resources

What is the role of blockchain in public service management?

• Increasing bureaucracy

• Creating secure and transparent records

• Automating customer service

• Managing social media platforms

Which of these tools helps governments predict future needs and trends?

• Cloud computing

• Predictive analytics

• E-governance platforms

• Social media engagement

What ethical issue arises from excessive reliance on automation in public services?

• Loss of government funding

• Erosion of the human touch in sensitive services

• Increased use of physical documentation

• Reduced efficiency in public service delivery

How can AI advancements influence future public service management?

• By reducing the use of digital tools in policymaking

• By improving predictive policymaking through data analysis

• By replacing public service workers entirely

• By limiting access to government services

How does the "Volunteer Smartphone Patrol" (VSP) app in Malaysia improve public safety?

• It eliminates the need for law enforcement

• Allows citizens to report crimes or suspicious activities

• Tracks citizens' movements for security purposes

• Replaces traditional emergency hotlines