Quiz 2

1. 1. What is the first thing that a client is expecting from his banker?

• Style

• Courtesy

• Secrecy

• Clarity

2. 2. What element of good banking correspondence that must be considered as basic necessity?

• Secrecy

• Style

• Tact and Courtesy

• Clarity

3. 3. What element of good banking which focuses on brevity and conciseness?

• Secrecy

• Style

• Tact and Courtesy

• Clarity

4. 4. What element of good banking correspondence which are paramount importance in banking letters?

• Secrecy

• Style

• Tact and Courtesy

• Clarity

5. 5. Individual Letters can be classified into three kinds except?

• Letters between the bankers and their clients

• Letters from local bank

• Letters from one bank to another

• Letters between the head office and the branch office

6. 6. What is the most important and crucial part of banker ’s correspondence that consists

   communication with the customers?

• Letters between the bankers and their clients

• Letters from the local bank

• Letters from one bank to another

• Letters between the head office and the branch office.

7. 7. These mainly consist of requests for opening accounts, enquiries about the interest rates, status enquiries, application for loans and overdrafts, standing instructions regarding making payments?

• Letters between the bankers and their clients

• Letters from the local bank

• Letters from one bank to another

• Letters between the head office and the branch office.

8. 8. These relate to status enquiries, negotiations of bill exchange, clearance of cheques etc?

• Letters between the bankers and their clients

• Letters from the local bank

• Letters from one bank to another

• Letters between the head office and the branch office

9. 9. Letters from branches to the head office generally consist of Various monthly, quarterly, half-yearly or annual reports submitted by the branch manager. These are only factual reports and generally ____ letters

10. 10. Letters from branches to the head office generally consist of _______ from branch managers giving suggestions for further development of business in the branch.