Basic Awareness of ISO 9001:2015

What does ISO stand for?

• International Organization for Standardization

• International Standards Organization

• International Service Organization

• International System Organization

What is the purpose of ISO 9001?

• To provide guidelines for financial auditing

• To help organizations establish a quality management system to improve customer satisfaction and operational efficiency

• To regulate the production of products

• To monitor employee performance

When was ISO first established?

• 1947

• 1950

• 1960

• 1975

How many core clauses are there in ISO 9001:2015?

• 5

• 7

• 10

• 12

What does the term "SHALL" mean in ISO 9001?

• A recommendation, not mandatory

• A requirement that must be followed

• An optional activity

• A suggestion to improve performance

What does Clause 4.1 of ISO 9001:2015 require organizations to do?

• Establish product quality objectives

• Define internal and external issues that may impact the organization’s ability to achieve its quality objectives

• Measure customer satisfaction

• Implement risk-based thinking

What formula is suggested for defining internal issues according to ISO 9001?

• SWOT analysis

• PESTLE analysis

• Risk matrix

• Fishbone diagram

What formula is suggested for defining external issues according to ISO 9001?

• SWOT analysis

• PESTLE analysis

• Risk matrix

• Pareto analysis

What does PDCA stand for?

• Plan-Do-Check-Act

• Plan-Do-Create-Act

• Perform-Develop-Check-Act

• Prepare-Deliver-Check-Act

In a flow chart, what does the diamond symbol represent?

• A process step

• A decision point

• An input

• An output