Total Quality Management Quiz

What is TQM?

• Total Quality Maintenance

• Total Quality Management

• Total Quality Managers

• Total Quality Mitigation

Who is known as the father of TQM (Total Quality Management)?

• Edward Deming

• Joseph Juran

• Philip Crosby

• Kaoru Ishikawa

Which of the following is a principle of TQM?

• Decisions made by top executives only

• Intermittent improvement

• Customer-focus

• Product-centered system

Which 'pillar of TQM' recognizes that product quality is a result of process quality?

• Customer Focus

• Process Management

• Employee Empowerment

• Continuous Improvement

What is the kind of focus put in a company's processes in TQM?

• Steady improvement

• continual improvement

• Passive improvement

• unsteady improvement

In TQM, suppliers are treated as?

• Partners

• Managers

• Employees

• Enemies

How does the product quality change after implementing the TQM philosophy?

• We cannot comment on product quality

• Decreases

• Increases

• remains the same

Which of the following is a tangible benefit of following TQM?

• We can't comment on employee grievances

• No change in employee grievances

• Increase in employee grievances

• Reduction in employee grievances

How do Quality Leaders interact with people rather than directing and supervising them?

• Scold

• Train and coach

• Fire

• Threaten

Which of the following is a dimension of 'product quality'?

• Probability

• Machinability

• Durability

• Customer Satisfaction