Chapter 1: Lesson 1

What is the definition of communication?

• The process of exchanging information and ideas

• The act of listening without responding

• The ability to speak multiple languages

What is Verbal Communication?

• Using gestures to express feelings

• Expressing feelings, thoughts, or experiences with words, either by speaking or writing

• Using facial expressions to communicate

What is nonverbal communication?

• Communication without the use of spoken language

• A type of verbal communication

• A form of written communication

What is the definition of 'Mixed Messages'?

• Clear and consistent communication

• Conflicting or unclear communication

• A type of encrypted message

Which is an example of a mixed message?

• Saying 'I'm fine' in an angry tone.

• Smiling while saying 'I'm happy'.

• Nodding while saying 'Yes'.

What is an 'I' message?

• A type of message that focuses on the speaker's feelings and experiences

• A message that blames the other person for a problem

• A message that uses third-person perspective

Interpersonal communication is:

• A form of communication between people

• A type of communication with oneself

• A method of mass communication

What should you do before speaking?

• Think

• Ignore

• Shout

What does 'Pay attention' mean in active listening?

• To ignore the speaker

• To focus on the speaker and understand their message

• To interrupt the speaker frequently

How can 'Use body language' improve your active listening skills?

• By showing attentiveness and engagement

• By distracting the speaker

• By making the conversation more formal