Suggestive selling and Up-selling

What is suggestive selling?

• • Offering a discount on a product

• • Recommending additional products or services to a customer

• Selling products at a higher price

• Offering a refund to a customer

Which of the following is an example of up-selling?

• Suggesting a customer buy a dessert after their meal

• Recommending a premium version of a product the customer is considering

• Offering a buy-one-get-one-free deal

• Providing free samples of a new product

Why is suggestive selling important?

• It helps reduce inventory

• It increases customer satisfaction and sales

• It decreases the time spent with each customer

• It lowers the cost of goods sold

Which technique is most effective for up-selling?

• Giving away free promotional items

• Highlighting the benefits of a higher-end product

• Providing a discount on bulk purchases

• Offering a loyalty program

What should a salesperson avoid when suggestive selling?

• Listening to the customer’s needs

• Building rapport with the customer

• Offering relevant product recommendations

• Being pushy or aggressive

Suggestive selling can only be done in person.

• true

• false

Up-selling involves recommending a more expensive version of a product.

• true

• false

Suggestive selling can help improve customer satisfaction.

• true

• false

It is important to understand the customer’s needs before making a suggestion.

• true

• false

Up-selling should always be done at the end of a transaction.

• true

• false