Follow Up Patient Outreach Attempts Quiz

What is the definition of an attempt for outreach to follow-up patients?

• Email to the patient

• Phone call to preferred number

• Text message to the patient

• In-person visit

If releasing the appointment request for self-scheduling, what is the first attempt?

• Email notification

• In-person visit

• Phone call; standard VM if no answer

• Text message

How many phone attempts are made if not releasing the appointment request for self-scheduling?

• 1 attempt

• 2 attempts

• 3 attempts

• 4 attempts

What should be done after each attempt if MyChart is active?

• Send an email

• Release internal appointment request

• Make another phone call

• Schedule an in-person visit

When should the end date of scheduling be set in MyChart?

• Within 2 business days

• Within 1 business day

• Within 3 business days

• Within 5 business days

For a follow-up visit in 2-6 weeks, when is the start date of scheduling?

• 1st Monday of the month

• 1st Weekday of the Target Week

• 1st Friday of the month

• 1st Weekend of the Target Week

For a follow-up visit in 2-3 months, when is the end date of scheduling?

• Friday of 1 Week after Target Week

• Friday of 2 Weeks after Target Week

• Friday of 3 Weeks after Target Week

• Friday of 4 Weeks after Target Week

For a follow-up visit in 6 months to 1 year, when is the end date of scheduling?

• Friday of 2 Weeks after Target Week

• Friday of 3 Weeks after Target Week

• Friday of 4 Weeks after Target Week

• Friday of 5 Weeks after Target Week

If not indicated and there are no pending tasks, what is the start date of scheduling?

• T+1 or patient preferred start date

• T+2 or patient preferred start date

• T+3 or patient preferred start date

• T+4 or patient preferred start date

If not indicated and there are pending tasks, what is the end date of scheduling?

• M+1

• M+2

• M+3

• M+4