ISO9001

What is the primary goal of ISO 9001?

• To promote environmental sustainability

• To ensure consistent quality in products and services

• To regulate workplace safety

• To enhance employee satisfaction

In ISO 9001, what does "PDCA" stand for?

• Plan, Develop, Check, Act

• Plan, Do, Control, Analyze

• Plan, Do, Check, Act

• Plan, Design, Create, Act

What is a "non-conformity" in ISO 9001?

• A new policy implementation

• A deviation from standard operating procedures

• A product improvement measure

• An audit checklist item

What is the purpose of an internal audit in ISO 9001?

• To certify the organization

• To identify and address areas for improvement

• To replace external audits

• To train employees on quality management

What is the required document that describes how an organization’s quality management system operates?

• Quality Policy

• Quality Manual

• Risk Management Plan

• Internal Audit Report

What does ISO 9001 require regarding risk and opportunities?

• Completely eliminate risks

• Create a risk-averse workplace

• Outsource risk management activities

• Identify, assess, and address risks and opportunities

Which of the following is NOT a principle of ISO 9001?

• Customer focus

• Leadership

• Process approach

• Financial profit maximization

Which of the following is a requirement for documented information under ISO 9001?

• It must be available in print format only

• It must be created and updated with proper control

• It must be reviewed every six months

• It must be approved by external auditors

What is the purpose of Management Review in ISO 9001?

• To assess the effectiveness of the quality management system

• To conduct employee evaluations

• To prepare for third-party certification audits

• To set financial targets for the upcoming period

Which of the following is a key benefit of implementing ISO 9001?

• Guaranteed increase in profits

• Elimination of the need for internal audits

• Improved customer satisfaction and process efficiency

• Reduced employee training requirements