IGCSE Bus - Motivation Quiz

Motivation can be defined as:

• The ability to work long hours.

• The desire and willingness of employees to work effectively.

• The process of setting and achieving goals.

• The skill of managing people.

A key benefit of motivated employees is:

• Increased absenteeism.

• Higher levels of productivity.

• Lower employee satisfaction.

• Increased labor turnover.

How does motivation impact employee satisfaction?

• It has no significant impact.

• It decreases employee satisfaction.

• It increases employee satisfaction.

• It can both increase and decrease satisfaction.

What is the impact of motivated employees on absenteeism?

• Motivated employees are more likely to be absent.

• Motivation has no impact on absenteeism.

• Motivated employees are less likely to be absent.

• Absenteeism is solely determined by company policies.

How does motivation affect labor turnover?

• It increases labor turnover.

• It has no impact on labor turnover.

• It decreases labor turnover.

• Labor turnover is only affected by salary.

According to Maslow's Hierarchy of Needs, the most basic human need is:

• Self-actualization.

• Esteem needs.

• Social needs.

• Physiological needs.

Which of the following is NOT a level in Maslow's Hierarchy of Needs?

• Safety needs.

• Financial needs.

• Esteem needs.

• Self-actualization needs.

Taylor's Scientific Management theory focuses on:

• Employee satisfaction.

• Improving work methods.

• Teamwork and collaboration.

• Meeting social needs.

Herzberg's Two-Factor Theory identifies two sets of factors that influence motivation. These are:

• Financial and non-financial rewards.

• Hygiene factors and motivators.

• Internal and external factors.

• Individual and team factors.

Which of the following is NOT considered a hygiene factor according to Herzberg's theory?

• Salary.

• Recognition.

• Working conditions.

• Company policies.