Tourism and Sales Quiz

What is the primary focus of selling according to the principles of selling?

• The product itself

• The customer's problem

• The sales representative's commission

• The company's reputation

What is product knowledge?

• Understanding the market trends

• Knowledge of competitors' products

• Knowledge of customer demographics

• Complete understanding of the product being sold

Which of the following is NOT a benefit of product knowledge?

• Improved customer retention

• Better handling of objections

• Increased confidence

• Higher product prices

What type of knowledge allows sales reps to analyze customer needs?

• Customer knowledge

• Brand knowledge

• Industry knowledge

• Competition knowledge

What is the purpose of a Central Reservation System (CRS)?

• To provide customer service training

• To increase room rates

• To reduce paperwork and handle large amounts of reservation data

• To manage hotel staff

What is a key component of a good reservation system?

• High employee turnover

• Inefficient communication

• Effective management of guest data

• Limited access to information

What is the first step in reserving accommodation?

• Preparing the guest bill

• Checking availability

• Confirming guest preferences

• Accepting payment

What is the role of a Travel Counsellor?

• To manage hotel operations

• To advise clients on travel options and make bookings

• To conduct tours

• To oversee travel agency finances

Which of the following is a type of tour file?

• Tour Itinerary

• Feedback Form

• Reservation Report

• Client File

What is the main purpose of post-tour activities?

• To manage staff schedules

• To prepare for the next tour

• To collect feedback and analyze tour performance

• To increase sales