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Intro to Starting Point

Authored by Clark Training

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Professional Development

Used 2+ times

Intro to Starting Point
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7 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does E stand for in the HEART approach?

Eager

Enthusiastic

Engaged

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which scan will be completed first on a package?

In-transit

Origin

Destination

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a DIAD?

A device used by drivers to track packages, capture signatures, and record delivery information in real-time.

These are the iconic brown delivery trucks and vans used for residential and commercial package pickup and delivery.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How long could an "In-Transit" scan be present for UPS Ground Service?

2 days

3 days

4 days

5 days

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the call opening you should use on the job?

“Hello. Thank you for calling UPS. How may I help you?"

“This is <your first name>. May I please confirm who I am speaking with?”

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When you listen actively, you listen to understand.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the delivery commitment for UPS Next Day Early?

Overnight by 8:00 a.m., 8:30 a.m., 9:00 a.m., 9:30 a.m., and up to 2:00 p.m.

Overnight by 10:30 a.m., noon, or end of day

Overnight by 3:00 p.m. or 4:30 p.m.

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