TestOut PC Pro - 10.5 Device Driver Troubleshooting

You have decided to install a new Ethernet network adapter in your Windows 11 desktop computer. After installing the card and booting to Windows, you notice that you have no network connection. After looking in Device Manager, you see that the new network card was detected, but Windows doesn't know what it is.

After doing a quick search on the internet, you find what looks like the correct driver and install it. A reboot of Windows is performed, but almost immediately after logging on, your computer crashes. Thinking this must be a fluke, you reboot again with the same result.

Which of the following is the BEST method in this scenario to get Windows to load properly?

• Boot from the Windows installation DVD and restore your computer back to a previous restore point.

• Boot from the Windows installation DVD and run Start-up Repair.

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  Boot to Safe Mode and uninstall the network driver.

• Boot to the computer's BIOS/UEFI settings and uninstall the network driver.

Alice recently purchased a new cell phone. After her vacation, she decides to transfer her holiday photos to her computer, where she can do some touchup work before sending the pictures to her children.

When Alice attaches her phone to her computer, she sees that Windows detected her phone and tried to load the applicable software to give her access to her phone. Unfortunately, after trying for several minutes, Windows displays a message indicating that the attempt was unsuccessful. When Alice explores her available drives, her phone is not listed.

Which of the following would be the BEST administrative tool to help Alice gain access to her phone?

• System Configuration

• Device Manager

• Event Viewer

• Services

• Component Services

In which of the following situations would driver rollback be the BEST option to use?

• You accidentally deleted several important emails from Outlook and need to restore them.

• You recently installed a new video driver, and now the system behaves erratically.

• You recently installed a new application, and now the system behaves erratically.

• You need to restore several driver files that were accidentally deleted.

You recently installed a fiber optic network board on an expansion slot in your system's motherboard. You no longer need to use the integrated UTP network board that's integrated in the motherboard.

Click on the option you would use in the integrated network adapter's Properties to disable it in Device Manager.

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  Driver

• General

• Advance

• Resources

• Power Management

A user complains that his USB scanner no longer works. You check Device Manager and see an icon with a black down arrow through it. What should you do?

• Remove and then reinstall the device.

• Replace the device.

• Enable the device in Device Manager.

• Update the device drivers.

You've just connected a new USB device to your Windows system. You used the installation disc that came with the device to install the drivers needed to support the device. Since the installation, the system frequently crashes when you try to access the new device.

Which of the following steps would MOST likely resolve this issue?

• Download and install the latest driver from the manufacturer's website.

• Remove and then reinstall the device.

• Run the Add Legacy Hardware wizard and manually configure the device.

• Replace the device itself.

A user installs a new graphics application on her Windows system. During the installation process, the application prompts the user to load a custom video driver that has been optimized for the application. She does so and then completes the installation.

Several days later, the user reports that her display doesn't seem to be working properly under some conditions. To fix the problem, you need to reload the old video driver.

Which of the following actions are the BEST choices to resolve the issue? (Select two.)

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  Use Device Manager to roll back the video driver.

• Boot to the Advanced startup menu and select Last Known Good Configuration.

• Revert the system to a restore point prior to installing the video driver.

• Use Device Manager to disable the video driver.

• Boot from the Windows installation media and select the Startup Repair option.

You've just installed a new device on your Windows system. After installation, you can't use the device. You check Device Manager and find an icon with a yellow exclamation mark.

What is the BEST first step for resolving the device issue?

• 
  

  Download the latest driver from the manufacturer's website.

• Replace the device.

• Enable the device.

• Reinstall the device.

• Run the Add Legacy Hardware wizard and manually configure the device.

You've just installed several devices to a computer at once, but now the computer fails to boot properly.

Which of the following troubleshooting steps is the BEST to try first?

• Swap a single device with one that you know to be good.

• Change the configuration of a single device.

• Swap all of the devices with those you know to be good.

• Remove all of the newly added devices and install them one at a time.

You're trying to connect a new USB device to your computer. You install the driver and then connect the device to an open USB port. The device does not work.

Which of the following troubleshooting steps is the BEST to try first?

• Replace the USB device.

• Try a different USB cable

• Make sure the USB device is plugged in properly.

• Install a new USB controller card.