Intro to Rooms Division Quiz

What is the primary purpose of the Rooms Division in a hotel?

• Providing dining services

• Generating revenue through room sales

• Organizing events and banquets

• Managing staff accommodations

Which department is responsible for guest check-ins and check-outs?

• Maintenance

• Housekeeping

• Front Office

• Guest Services

What is one of the main responsibilities of the Housekeeping department?

• Managing reservations

• Conducting renovations

• Maintaining cleanliness and guest amenities

• Monitoring energy usage

Which of the following is NOT part of the Rooms Division scope?

• Maintenance

• Front Office

• Event Management

• Housekeeping

What does "preventative maintenance" aim to do?

• Reduce cleaning costs

• Avoid unexpected equipment breakdowns

• Increase guest amenities

• Lower staffing expenses

What is an example of an energy-efficient technology used in the Rooms Division?

• Air conditioning

• LED lighting

• Guest room keys

• Bellhop carts

What does RevPAR (Revenue per Available Room) measure?

• Occupancy trends

• Revenue generation per room available

• Total hotel expenses

• Laundry costs

What KPI calculates the average price paid for a room?

• Occupancy Rate

• RevPAR

• ADR (Average Daily Rate)

• CPOR (Cost per Occupied Room)

What is the formula for CPOR (Cost per Occupied Room)?

• Total costs ÷ Number of rooms available

• Total revenue ÷ Total number of rooms occupied

• Total operating costs ÷ Number of rooms occupied

• Room revenue ÷ Total operating costs

Which of the following is a key responsibility of the Maintenance department?

• Managing room reservations

• Replenishing guest amenities

• Performing equipment repairs and upgrades

• Managing telephone systems