UCM Knowledge Check

How much is the cancellation fee for psychaitry initial appointment?

• $637

• $350

• $250

• $150

Who should you tag if patient is ineligible but already registered and wants to proceed with self-pay?

• Nashon and Jamie

• Adam and Jamie

• OM and TL

• Marissa and Alex

What is the website where patients can pay their bill?

• Ppaya.com

• Stripe.com

• Seamless.com

• AmericanExpress.com

Should we reach out to Marisa or Alex in the patient-support channel if the caller is asking for employment verification?

• Yes

• No

• Maybe

• None of the above

What is the proper slack-channel for a concern like resending a prescription to the pharmacy?

• Patient-support Channel

• Internal-ucm-channel

• Provider-support channel

• UCM-PH channel

Can the minor patient's parent add their dependent using our Sam app?

• Yes

• No

• Maybe

• None of the above

What should you do first if a patient is having trouble logging into the app?

• Apologize, confirm information, and proceed with the provided troubleshooting steps.

• Tell the patient to email support immediately

• Ask the patient to wait while you escalate the issue to IT

• Inform the patient they will need to call back later

From the new update, If a patient is found to be ineligible for services, what resolution is best to provide?

• Immediately inform the patient they are ineligible and cancel their appointment

• Offer the Open Access Pay option for self-pay consultations

• Suggest they wait for their insurance to approve the consultation

• Advise them to find another provider

What is the rate for an Open Access Pay consultation for UC?

• $75

• $89

• $150

• $175

What is the time frame for the initial psych appointment?

• 55 minutes

• 45 minutes

• 30 minutes

• 20 minutes