Workplace Documents Level 5 Quiz

RE: ONLINE PORTAL DOWN

Front of House Sales Staff,

The online resident portal for residents of our Strawberry Fields Condominium Complex will be down for the next three weeks as we transition to our new parent company. As a result, our sales staff will have to handle many of the requests and services usually provided on the online portal. Expect much more foot traffic from residents. During this time of transition, we will be increasing staff during high-traffic times, so all staff should expect an adjustment in hours for the next few weeks. Here is a reminder of our procedures:

MAILROOM

Residents will no longer be getting notifications when they receive packages, so plan for residents to come check for mail even when they don’t have any. It’s important that we remain as organized as possible so we can service our residents as quickly and efficiently as possible. As new packages come in, remember that our mailroom is set up into sections. Here is the general breakdown:

Packages for Building 1 go on the blue wall, organized by floor (1st floor on the bottom shelf).

Packages for Building 2 go on the red wall, organized by floor (1st floor on the bottom shelf).

Packages for Building 3 go on the green wall, organized by floor (2nd floor on the bottom shelf because the 1st floor of Building 3 is non-residential).

When a resident picks up packages, please record it on the Google Sheet we have created.

RENT PAYMENTS

Our residents owe rent on the 1st of each month, which means we should expect to need to make collections while the portal is down. For many of our residents, this will be the first time paying their rent in person, so be sure to remind them of the following:

Anyone in the leasing office can give them a figure for rent, so all they need to do is ask.

If a payment is made that is more than the resident’s rent; the extra money will be credited to their account.

All checks must be made out to 606 Strawberry Fields, LLC.

If you are given a rent payment from a resident, make sure their unit number is on the check, and then IMMEDIATELY enter their payment into our closed computer system. Do this by:

Clicking “Rental Payment”.

Entering the resident’s information.

Check carefully that you have found the correct unit.

Record the exact amount paid, and make sure the system notes any credits that need to be made.

Put the check in the “Outgoing Bank Sleeve” located in the back office.

The Leasing Manager will take the “Outgoing Ban Sleeve” when she leaves at 8 pm each day for immediate deposit.

If residents ask for a receipt, please provide them on from the receipt book located in the Leasing Office.

Make sure that you treat every resident with patience and respect. Remember, as much as this heavier traffic can feel like an imposition on you, we are forcing the residents to take extra steps they don’t normally have to take. Allow them to be frustrated, offer your apologies, and make the experience as simple for them as possible. The new resident portal should be up and running by Wednesday, November 13.

We plan to be lenient during this period of transition because of the extra burden we are putting on our residents, but remind residents that they are still required to pay their rent on time, or they could face a forfeiture of their rights under their lease agreement.

If a resident comes to the mailroom and wants to know if their significant other has picked up a package yet, how can you check for them?

• Ask them to go to the Leasing Office to check the master list.

• Until the computers are back up, you can’t check for them. They’ll have to check with their significant other.

• If there’s no package for them in the mailroom, then someone must have picked it up already.

• Let the resident go through all the packages in the mailroom to check.You can see a list of everyone who picked up packages on the Google Sheet management created.

• You can see a list of everyone who picked up packages on the Google Sheet management created.

Answer explanation

Since everyone in the mailroom should be using the Google Sheet to keep track of who has picked up a package, this would be the most logical place to check. There is not a master list in the Leasing Office, and it would be inappropriate to let a resident go through other residents’ packages.

RE: ONLINE PORTAL DOWN

Front of House Sales Staff,

The online resident portal for residents of our Strawberry Fields Condominium Complex will be down for the next three weeks as we transition to our new parent company. As a result, our sales staff will have to handle many of the requests and services usually provided on the online portal. Expect much more foot traffic from residents. During this time of transition, we will be increasing staff during high-traffic times, so all staff should expect an adjustment in hours for the next few weeks. Here is a reminder of our procedures:

MAILROOM

Residents will no longer be getting notifications when they receive packages, so plan for residents to come check for mail even when they don’t have any. It’s important that we remain as organized as possible so we can service our residents as quickly and efficiently as possible. As new packages come in, remember that our mailroom is set up into sections. Here is the general breakdown:

Packages for Building 1 go on the blue wall, organized by floor (1st floor on the bottom shelf).

Packages for Building 2 go on the red wall, organized by floor (1st floor on the bottom shelf).

Packages for Building 3 go on the green wall, organized by floor (2nd floor on the bottom shelf because the 1st floor of Building 3 is non-residential).

When a resident picks up packages, please record it on the Google Sheet we have created.

RENT PAYMENTS

Our residents owe rent on the 1st of each month, which means we should expect to need to make collections while the portal is down. For many of our residents, this will be the first time paying their rent in person, so be sure to remind them of the following:

Anyone in the leasing office can give them a figure for rent, so all they need to do is ask.

If a payment is made that is more than the resident’s rent; the extra money will be credited to their account.

All checks must be made out to 606 Strawberry Fields, LLC.

If you are given a rent payment from a resident, make sure their unit number is on the check, and then IMMEDIATELY enter their payment into our closed computer system. Do this by:

Clicking “Rental Payment”.

Entering the resident’s information.

Check carefully that you have found the correct unit.

Record the exact amount paid, and make sure the system notes any credits that need to be made.

Put the check in the “Outgoing Bank Sleeve” located in the back office.

The Leasing Manager will take the “Outgoing Ban Sleeve” when she leaves at 8 pm each day for immediate deposit.

If residents ask for a receipt, please provide them on from the receipt book located in the Leasing Office.

Make sure that you treat every resident with patience and respect. Remember, as much as this heavier traffic can feel like an imposition on you, we are forcing the residents to take extra steps they don’t normally have to take. Allow them to be frustrated, offer your apologies, and make the experience as simple for them as possible. The new resident portal should be up and running by Wednesday, November 13.

We plan to be lenient during this period of transition because of the extra burden we are putting on our residents, but remind residents that they are still required to pay their rent on time, or they could face a forfeiture of their rights under their lease agreement.

When the resident housing portal is back up and running, what changes should the leasing office staff make to their procedures?

• Leasing Office staff should tell anyone who comes in with a rent check to go online and pay through the resident housing portal.

• Staff will no longer accept checks that are not for the exact amount owed for rent.

• None, this notice is a reminder of current procedures and a warning for staff to expect more residents interacting with the office in-person.

• The Leasing Office will be going back to its regular daily hours.

• Staff will no longer be able to access resident accounts. All business must be done through the online resident housing portal.

Answer explanation

At the beginning of the notice, management makes it clear that these procedures are the typical procedures. The notice is serving as a reminder of standard procedures since the office can expect a rapid increase in face-to-face interactions with residents.

RE: ONLINE PORTAL DOWN

Front of House Sales Staff,

The online resident portal for residents of our Strawberry Fields Condominium Complex will be down for the next three weeks as we transition to our new parent company. As a result, our sales staff will have to handle many of the requests and services usually provided on the online portal. Expect much more foot traffic from residents. During this time of transition, we will be increasing staff during high-traffic times, so all staff should expect an adjustment in hours for the next few weeks. Here is a reminder of our procedures:

MAILROOM

Residents will no longer be getting notifications when they receive packages, so plan for residents to come check for mail even when they don’t have any. It’s important that we remain as organized as possible so we can service our residents as quickly and efficiently as possible. As new packages come in, remember that our mailroom is set up into sections. Here is the general breakdown:

Packages for Building 1 go on the blue wall, organized by floor (1st floor on the bottom shelf).

Packages for Building 2 go on the red wall, organized by floor (1st floor on the bottom shelf).

Packages for Building 3 go on the green wall, organized by floor (2nd floor on the bottom shelf because the 1st floor of Building 3 is non-residential).

When a resident picks up packages, please record it on the Google Sheet we have created.

RENT PAYMENTS

Our residents owe rent on the 1st of each month, which means we should expect to need to make collections while the portal is down. For many of our residents, this will be the first time paying their rent in person, so be sure to remind them of the following:

Anyone in the leasing office can give them a figure for rent, so all they need to do is ask.

If a payment is made that is more than the resident’s rent; the extra money will be credited to their account.

All checks must be made out to 606 Strawberry Fields, LLC.

If you are given a rent payment from a resident, make sure their unit number is on the check, and then IMMEDIATELY enter their payment into our closed computer system. Do this by:

Clicking “Rental Payment”.

Entering the resident’s information.

Check carefully that you have found the correct unit.

Record the exact amount paid, and make sure the system notes any credits that need to be made.

Put the check in the “Outgoing Bank Sleeve” located in the back office.

The Leasing Manager will take the “Outgoing Ban Sleeve” when she leaves at 8 pm each day for immediate deposit.

If residents ask for a receipt, please provide them on from the receipt book located in the Leasing Office.

Make sure that you treat every resident with patience and respect. Remember, as much as this heavier traffic can feel like an imposition on you, we are forcing the residents to take extra steps they don’t normally have to take. Allow them to be frustrated, offer your apologies, and make the experience as simple for them as possible. The new resident portal should be up and running by Wednesday, November 13.

We plan to be lenient during this period of transition because of the extra burden we are putting on our residents, but remind residents that they are still required to pay their rent on time, or they could face a forfeiture of their rights under their lease agreement.

Based on context, what does the word “forfeiture” mean in the final sentence of the notice?

• Late fee

• Loss

• Seizure

• Eviction

• Holdover

Answer explanation

Residents who fail to pay their rent risk a forfeiture of their rights under their lease agreement, which means they have broken their lease and could face a penalty. In this case, “loss” makes the most sense. It is possible that a “late fee” may be assessed, or that the resident could face “eviction”, but the notice is not being that specific.

Testing Center Procedure

Valley State College

(1) Valley State College offers online courses for the convenience of its students. To ensure academic integrity and true mastery of the material, all exams for online courses must be completed in a Valley State College testing center. All testing centers shall offer digital exams on lockdown browsers. Professors may also indicate a preference for paper exams. Exams are offered per the professor’s initial instructions.

(2) When a student enters the testing center, scan their student ID and verify that the exam they are here for is available. Select a locker key from the right desk drawer and lead the student to the locker bay. Ensure that they put all personal belongings, including their phone, within the locker. Once their belongings are locked safely, make sure they pocket the key before returning to the check-in desk.

(3) Hand the students any required materials, such as a test booklet, bubble sheet, ruler, or calculator. If the test requires that the student bring his or her own advanced function calculator, make sure you clear its memory before letting them enter the testing room.

(4) Once the student enters the testing room, they are under the complete jurisdiction of the proctor on duty. The proctor has the authority to report any evident cheating or academic misconduct and immediately take the student’s test for a failing grade.

(5) Students may sit at any desk or choose any computer as long as they are not in view of another student taking the same exam. Upon request, the proctor may give any student a pencil, scratch paper, an eraser, or a tissue. Students may not leave the testing room for any reason, or their test must be turned in as-is with no chance to make changes or continue working.

In paragraph 4, what does the word “proctor” refer to in the context of the passage?

• The software hosting the digital tests

• The supervisor in the exam room

• The process of taking a test honestly

• 
  The instructor that assigned the student the exam

• The act of revoking the student’s right to test on the grounds of academic misconduct

Answer explanation

The proctor is described as someone or something that is “on duty” in the testing room and has the “authority” to “take” a student’s test and report instances of cheating. Thus, “proctor” here is a noun referring to the person supervising the exam room. There is nothing to indicate that the proctor and the professor who assigned the exam are the same person.

Testing Center Procedure

Valley State College

(1) Valley State College offers online courses for the convenience of its students. To ensure academic integrity and true mastery of the material, all exams for online courses must be completed in a Valley State College testing center. All testing centers shall offer digital exams on lockdown browsers. Professors may also indicate a preference for paper exams. Exams are offered per the professor’s initial instructions.

(2) When a student enters the testing center, scan their student ID and verify that the exam they are here for is available. Select a locker key from the right desk drawer and lead the student to the locker bay. Ensure that they put all personal belongings, including their phone, within the locker. Once their belongings are locked safely, make sure they pocket the key before returning to the check-in desk.

(3) Hand the students any required materials, such as a test booklet, bubble sheet, ruler, or calculator. If the test requires that the student bring his or her own advanced function calculator, make sure you clear its memory before letting them enter the testing room.

(4) Once the student enters the testing room, they are under the complete jurisdiction of the proctor on duty. The proctor has the authority to report any evident cheating or academic misconduct and immediately take the student’s test for a failing grade.

(5) Students may sit at any desk or choose any computer as long as they are not in view of another student taking the same exam. Upon request, the proctor may give any student a pencil, scratch paper, an eraser, or a tissue. Students may not leave the testing room for any reason, or their test must be turned in as-is with no chance to make changes or continue working.

A student comes in to take an exam that a professor has created digitally, but the student states that she has an easier time concentrating on paper exams. What must be done?

• The check-in desk worker may offer the student a paper copy of the exam

• The student may contact her professor and personally request a paper exam

• The student can view the test digitally, but record all answers on a paper bubble sheet

• The student can view the test on paper, but must submit all answers digitally

• The student must take the exam in its digital format

Answer explanation

The procedure states that professors may choose to deliver their exams digitally or on paper, but the exam has to be given per the instructor’s “initial” choice.

Testing Center Procedure

Valley State College

(1) Valley State College offers online courses for the convenience of its students. To ensure academic integrity and true mastery of the material, all exams for online courses must be completed in a Valley State College testing center. All testing centers shall offer digital exams on lockdown browsers. Professors may also indicate a preference for paper exams. Exams are offered per the professor’s initial instructions.

(2) When a student enters the testing center, scan their student ID and verify that the exam they are here for is available. Select a locker key from the right desk drawer and lead the student to the locker bay. Ensure that they put all personal belongings, including their phone, within the locker. Once their belongings are locked safely, make sure they pocket the key before returning to the check-in desk.

(3) Hand the students any required materials, such as a test booklet, bubble sheet, ruler, or calculator. If the test requires that the student bring his or her own advanced function calculator, make sure you clear its memory before letting them enter the testing room.

(4) Once the student enters the testing room, they are under the complete jurisdiction of the proctor on duty. The proctor has the authority to report any evident cheating or academic misconduct and immediately take the student’s test for a failing grade.

(5) Students may sit at any desk or choose any computer as long as they are not in view of another student taking the same exam. Upon request, the proctor may give any student a pencil, scratch paper, an eraser, or a tissue. Students may not leave the testing room for any reason, or their test must be turned in as-is with no chance to make changes or continue working.

Two classmates enter the testing center together to take the same final exam. What special procedure, if any, needs to be followed?

• .Classmates may not take a final exam at the same time

• The classmates cannot sit next to each other

• The classmates cannot test in the same room

• No special procedure needs to be taken if the test is digital

• No special procedure needs to be taken in any case

Answer explanation

Students cannot be “in view of another student taking the same exam,” but there is nothing in the procedure stating that classmates cannot take the test at the same time in the same testing center. Thus, the only special procedure is to keep them from sitting in view of each other’s tests, including next to each other.