Telephone Skills
Authored by Margaret Anderson
English
5th Grade
CCSS covered
Used 1+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How do you introduce yourself when making a phone call?
Hey, it’s me.
Hello, this is [Your Name] from [Your Company].
Yo, what’s up?
Hi, guess who?
Tags
CCSS.L.4.3C
CCSS.SL.5.6
CCSS.SL.6.6
CCSS.W.6.2E
CCSS.W.6.1D
2.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
What are some polite ways to ask to speak with someone specific?
Put [Name] on the phone.
Can I talk to [Name]?
May I please speak with [Name]?
Is [Name] there?
Tags
CCSS.L.1.6
CCSS.L.3.6
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can you confirm the identity of the person you are speaking to?
Who are you?
Can you confirm your name, please?
Are you [Name]?
Is this [Name]?
Tags
CCSS.L.1.6
CCSS.L.3.6
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What phrases can you use to ask someone to hold while you transfer their call?
Hold on.
Please wait.
Can you hold for a moment while I transfer your call?
Hang tight.
Tags
CCSS.RI.3.10
CCSS.RI.4.10
CCSS.RI.5.10
CCSS.RI.6.4
CCSS.RI.7.4
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How do you handle a situation where the person you are calling is unavailable?
Call me back.
I’ll try again later.
Can I leave a message for [Name]?
Tell [Name] to call me.
Tags
CCSS.L.1.6
CCSS.L.3.6
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are some effective ways to leave a voicemail message?
Hey, call me back.
Hi, this is [Your Name]. Please call me back at [Your Number].
It’s me, call me.
Yo, hit me up.
Tags
CCSS.L.4.3C
CCSS.SL.5.6
CCSS.SL.6.6
CCSS.W.6.2E
CCSS.W.6.1D
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can you politely ask someone to repeat information you didn’t understand?
What?
Can you say that again?
I didn’t catch that, could you repeat it please?
Huh?
Tags
CCSS.L.1.6
CCSS.L.3.6
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