Telephone Skills

Quiz

•

English

•

5th Grade

•

Easy

•

CCSS

L.1.6, SL.5.6, RI.3.10

+10

Standards-aligned

Margaret Anderson

Used 1+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How do you introduce yourself when making a phone call?

Hey, it’s me.

Hello, this is [Your Name] from [Your Company].

Yo, what’s up?

Hi, guess who?

Tags

CCSS.L.4.3C

CCSS.SL.4.6

CCSS.SL.5.6

CCSS.SL.6.6

CCSS.W.6.2E

2.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What are some polite ways to ask to speak with someone specific?

Put [Name] on the phone.

Can I talk to [Name]?

May I please speak with [Name]?

Is [Name] there?

Tags

CCSS.L.1.6

CCSS.L.3.6

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can you confirm the identity of the person you are speaking to?

Who are you?

Can you confirm your name, please?

Are you [Name]?

Is this [Name]?

Tags

CCSS.L.1.6

CCSS.L.3.6

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What phrases can you use to ask someone to hold while you transfer their call?

Hold on.

Please wait.

Can you hold for a moment while I transfer your call?

Hang tight.

Tags

CCSS.RI.3.10

CCSS.RI.4.10

CCSS.RI.5.10

CCSS.RI.6.4

CCSS.RI.7.4

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How do you handle a situation where the person you are calling is unavailable?

Call me back.

I’ll try again later.

Can I leave a message for [Name]?

Tell [Name] to call me.

Tags

CCSS.L.1.6

CCSS.L.3.6

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are some effective ways to leave a voicemail message?

Hey, call me back.

Hi, this is [Your Name]. Please call me back at [Your Number].

It’s me, call me.

Yo, hit me up.

Tags

CCSS.L.4.3C

CCSS.SL.5.6

CCSS.SL.6.6

CCSS.W.6.1D

CCSS.W.6.2E

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can you politely ask someone to repeat information you didn’t understand?

What?

Can you say that again?

I didn’t catch that, could you repeat it please?

Huh?

Tags

CCSS.L.1.6

CCSS.L.3.6

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