Telephone Skills

How do you introduce yourself when making a phone call?

• Hey, it’s me.

• Hello, this is [Your Name] from [Your Company].

• Yo, what’s up?

• Hi, guess who?

Tags

CCSS.SL.4.6

CCSS.SL.5.6

CCSS.SL.6.6

CCSS.W.6.2E

CCSS.L.4.3C

What are some polite ways to ask to speak with someone specific?

• Put [Name] on the phone.

• Can I talk to [Name]?

• May I please speak with [Name]?

• Is [Name] there?

Tags

CCSS.L.1.6

CCSS.L.3.6

How can you confirm the identity of the person you are speaking to?

• Who are you?

• Can you confirm your name, please?

• Are you [Name]?

• Is this [Name]?

Tags

CCSS.L.1.6

CCSS.L.3.6

What phrases can you use to ask someone to hold while you transfer their call?

• Hold on.

• Please wait.

• Can you hold for a moment while I transfer your call?

• Hang tight.

Tags

CCSS.RI.3.10

CCSS.RI.4.10

CCSS.RI.5.10

CCSS.RI.6.4

CCSS.RI.7.4

How do you handle a situation where the person you are calling is unavailable?

• Call me back.

• I’ll try again later.

• Can I leave a message for [Name]?

• Tell [Name] to call me.

Tags

CCSS.L.1.6

CCSS.L.3.6

What are some effective ways to leave a voicemail message?

• Hey, call me back.

• Hi, this is [Your Name]. Please call me back at [Your Number].

• It’s me, call me.

• Yo, hit me up.

Tags

CCSS.SL.4.6

CCSS.SL.5.6

CCSS.SL.6.6

CCSS.W.6.1D

CCSS.W.6.2E

How can you politely ask someone to repeat information you didn’t understand?

• What?

• Can you say that again?

• I didn’t catch that, could you repeat it please?

• Huh?

Tags

CCSS.L.1.6

CCSS.L.3.6

What are some strategies for managing a phone call when you have a bad connection?

• I can’t hear you.

• Can you speak louder?

• The connection is bad, can we try again later?

• What did you say?

Tags

CCSS.RI.3.10

CCSS.RI.4.10

CCSS.RI.5.10

CCSS.RI.6.4

CCSS.RI.7.4

How do you end a phone call professionally?

• Bye.

• See ya.

• Thank you for your time. Goodbye.

• Later.

Tags

CCSS.SL.4.6

CCSS.SL.5.6

CCSS.SL.6.6

CCSS.W.6.1D

CCSS.L.4.3C

What are some common phrases used in business phone calls?

• What’s up?

• How can I assist you today?

• Yo, what’s going on?

• Hey there.

Tags

CCSS.SL.4.6

CCSS.SL.5.6

CCSS.SL.6.6

CCSS.W.6.1D

CCSS.W.6.2E