Effective Supervisory Practices p168-171

What does the 'S' in SMART goals stand for?

• Specific

• Simple

• Strategic

• Standard

A goal that includes something you can count is _________.

• Measurable

• Achievable

• Realistic

• Timely

What is an example of a measurable goal mentioned in the text?

• Complete 1,200 sidewalk repairs by the end of the fiscal year

• Resurface five miles of pavement

• Improve customer service

• Create a detailed schedule

Which of the following is NOT a characteristic of SMART goals?

• Attainable

• Relevant

• Time-consuming

• Time-bound

Fill in the blank: Each goal should be ________ by establishing a deadline for achieving your outcome.

• Time-bound

• Flexible

• Open-ended

• Undefined

What is one of the performance goals mentioned in the text?

• Increase sales by 20%

• Reduce costs by 15%

• Improve customer satisfaction

• Expand market reach

Which of the following is a performance goal mentioned in the text?

• Sponsor at least six community events during the next fiscal year

• Increase customer satisfaction by 5%

• Reduce the number of employees

• Increase the number of products

One of the factors impacting the amount of demand for an activity is:

• Price of the activity

• Weather conditions

• Availability of substitutes

• Consumer preferences

Which of the following is a factor impacting the amount of demand for an activity?

• Inputs

• Outputs

• Demand

• Feedback

What is meant by 'Efficiency' in performance measures?

• The ability to achieve maximum productivity with minimum wasted effort or expense

• The speed at which a task is completed

• The accuracy of the results produced

• The cost associated with performing a task