Business Email Etiquette

What is the best way to start a professional email?

• Hey!

• Dear Mrs. Emory,

• What's up?

• YO!

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You need a greeting or salutation in emails.

• True

• False

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How should the tone be?

• Disrepectful

• Be formal and respectful.

• Show emotions.

• Sent without proofreading.

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A ____ should always begin the body of your email.

• date

• greeting

• signature

• subject

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Mark all the correct greetings.

• Dear Ms. Lancaster,

• Good morning, Mrs. Wade

• What's up, Ms. Darby?

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Dear Mrs. Smith,

I will b l8 for class. Pleaze tell me wat i missed. thank u.

Sincerely,

Joe Schmo

Which rule is being broken in this email?

• Don't use slang or abbreviations

• Use a greeting

• Sign off with your full name

• Be careful when replying

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What parts of this email are MISSING?

• Subject

• Greeting

• Body

• Closing

• Signature

What is it important to do with every email?

• Reread your email and fix any typos.

• Make sure that your tone is appropriate.

• Add a relevant subject line.

• Have a great greeting and closing.

• All of the above

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Why should you avoid gossiping or complaining in emails?

• Emails can easily be forwarded to others.

• Emails can be stored forever.

• You never know who will see your email.

• All of the above.

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What should you always use in an email?

• Emojis

• Casual language

• All caps

• Subject line

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