No 76 Business values

What is the term used for working together effectively as a core business value?

• Independent working

• Collaborative working

• Competitive working

• Isolated working

What is the significance of a 'code of conduct' in business?

• It outlines financial goals

• It sets behavioral standards

• It describes marketing strategies

• It lists competitive advantages

Which core value is directly related to maintaining a positive relationship with customers?

• Customer service and commitment

• Financial gain

• Market expansion

• Product innovation

What is the purpose of a technical support helpline?

• To confuse customers

• To provide technical assistance

• To sell products

• To delay service

What is the focus of customer service in building services engineering?

• Product innovation

• Customer satisfaction

• Cost reduction

• Employee training

What is the significance of acting in a timely way in customer service?

• To delay processes

• To enhance customer satisfaction

• To increase costs

• To reduce quality

What is the primary goal of providing a technical support helpline?

• To increase sales

• To offer technical support

• To complicate customer service

• To reduce customer interaction

What does being ethical mean in business practices?

• Being deceptive

• Doing what is right

• Avoiding communication

• Ignoring problems

What is required for a business to be transparent?

• Withholding information

• Using deception

• Being open

• Avoiding customers

What does ethical business practice mean in terms of problem-solving?

• Ignoring problems

• Owning the problem

• Blaming others

• Hiding the issue