Effective Supervisory Practices p400-403

What does 'Open' body language include?

• Crossed arms and legs

• Direct eye contact and open gestures

• Avoiding eye contact and closed posture

• Fidgeting and looking around

Which of the following is a 'Closed' body language cue?

• A) Arms resting on a chair

• B) Arms folded

• C) Smiling

• D) Nodding in approval

Identify a nonverbal cue that indicates someone is 'Angry or Hostile'.

• Clenched fists

• Smiling

• Relaxed posture

• Nodding

Which nonverbal cue is associated with being 'Nervous'?

• Smiling

• Fidgeting

• Warm eye contact

• Leaning back in a chair

Which of the following is a nonverbal cue that shows a person is 'Bored'?

• Yawning

• Smiling

• Nodding

• Leaning forward

What are some indicators of 'Interested' body language?

• Leaning forward, maintaining eye contact, and nodding

• Crossing arms, looking away, and frowning

• Yawning, checking the time, and slouching

• Tapping fingers, looking at phone, and sighing

The sender's treatment of the receiver's personal space affects communication by:

• Enhancing understanding and comfort

• Creating barriers and discomfort

• Having no impact

• Improving verbal communication only

The role of personal style in nonverbal communication is to:

• express individuality and convey emotions

• provide verbal explanations

• enhance auditory signals

• distract from the main message

Explain the metaphor used to describe barriers to effective communication.

• Barriers are like walls that block understanding.

• Barriers are like bridges that connect ideas.

• Barriers are like windows that offer clarity.

• Barriers are like doors that open opportunities.

Being aware of personal space and style in a workplace setting is important because:

• it helps maintain professionalism and respect among colleagues.

• it allows for more casual interactions.

• it encourages personal relationships over professional ones.

• it reduces the need for communication.