Front Desk

Front Desk

11th Grade

61 Qs

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Front Desk

Front Desk

Assessment

Quiz

Other

11th Grade

Medium

Created by

Shinika Lake

Used 6+ times

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61 questions

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1.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

What is an advanced deposit?

An amount equal to the amount of a guest's total stay that the guest pays in advance

An amount equal to the amount of a night's charge that the guest pays in advance

The confirmation number you would give a guest to guarantee his or her reservation

2.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

The standard, non discount rate for a specific type of guest room is referred to as the _____ rate

Business

Day

Rack

3.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Reservations involving _______ should be pre blocked.

Accessible rooms

VIPS

Both

4.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

If you do not know a guest's name, you should:

Use Mister or Miss

Politely ask the guest for his or her name

Use Sir or Ma'am until you find out his or her name

5.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

When guest charges are entered on computerized food and beverage point of sale (POS) units, they are:

Immediately posted to the profit and loss statement in the accounting department

Electronically transferred from the hotel's accounts payable ledger to the statement of cash flows for the guests

Automatically added to the corresponding guest folios.

6.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Employees should prepare for potential emergencies by:

Knowing their property's evacuation routes

Knowing their property's emergency plan

Both

7.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Non guaranteed reservations are typically held until:

The guest arrives, regardless of the time

By the evening of the guest's expected arrival

Check in time on the day of the guest's expected arrival.

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