Front Desk

What is an advanced deposit?

• An amount equal to the amount of a guest's total stay that the guest pays in advance

• An amount equal to the amount of a night's charge that the guest pays in advance

• The confirmation number you would give a guest to guarantee his or her reservation

The standard, non discount rate for a specific type of guest room is referred to as the _____ rate

• Business

• Day

• Rack

Reservations involving _______ should be pre blocked.

• Accessible rooms

• VIPS

• Both

If you do not know a guest's name, you should:

• Use Mister or Miss

• Politely ask the guest for his or her name

• Use Sir or Ma'am until you find out his or her name

When guest charges are entered on computerized food and beverage point of sale (POS) units, they are:

• Immediately posted to the profit and loss statement in the accounting department

• Electronically transferred from the hotel's accounts payable ledger to the statement of cash flows for the guests

• Automatically added to the corresponding guest folios.

Employees should prepare for potential emergencies by:

• Knowing their property's evacuation routes

• Knowing their property's emergency plan

• Both

Non guaranteed reservations are typically held until:

• The guest arrives, regardless of the time

• By the evening of the guest's expected arrival

• Check in time on the day of the guest's expected arrival.

Which of the following is a recommended personal appearance guideline for hotel employees?

• Wear inexpensive jewelry

• Wear popular colognes or perfumes

• Use little or no cologne or perfume

Telephone calls should be answered within how many rings ?

• One

• Three

• Five

Which of the following should employees do when using the property's facilities?

• Remember that guests' use of the facility should always come first

• Follow property guidelines when booking or using facilities

• Both