Hospitality and Travel Industry Quiz

What does 'hospitality' refer to in the context of the travel industry?

• The feeling guests take from their experience with the operation

• The number of guests a hotel can accommodate

• The physical structure of a hotel

• The cost of a hotel stay

What is the role of a concierge?

• A caretaker of an apartment complex or a small hotel

• A person who drives a taxi

• A person who rents cars

• A tour guide

What is 'suggestive selling'?

• Offering discounts to guests

• Selling tickets for local attractions

• Recommending additional or different items to a guest

• Providing free samples to guests

What is a 'cruise line'?

• A ferry service

• A type of car rental service

• A passenger ship used for voyages

• A type of bus service

What does a 'tour operator' do?

• Drives a taxi

• Contracts with suppliers and attractions to create multiday tour packages

• Operates a ferry service

• Manages a travel agency