All of the following guidelines reflect the basics of makeup application EXCEPT:

• contouring with dark colors narrows

• foundation should match skin tone

• contouring with light colors broadens

• makeup should always be obvious and dramatic

Changing the pitch of your voice while speaking is called:

• rate

• pitch

• inflection

• enunciation

Eye contact, smiling and posture are all examples of:

• inflection

• personality

• verbal communication

• nonverbal communication

How should a salon professional respond to a client insisting on a certain hair color that would not be flattering to their complexion?

• by tactfully suggesting otherwise

• by using overtones

• by displaying a negative attitude

• sharing her unflattering request with other clients

Leaning forward during a conversation might communicate:

• I'm very bored.

• I've had enough.

• I'm interested in what you are saying.

• I'm not interested in what you are saying.

Pronouncing words clearly, precisely and accurately is referred to as:

• rate

• tempo

• inflection

• enunciation

Saying the proper thing without offending someone is:

• using tact

• questioning

• paraphrasing

• using overtones

The nearness of another to one's personal space is known as:

• gesture

• posture

• carriage

• proximity

The strength of volume during a verbal exchange is called:

• rate

• pitch

• force

• inflection

The tempo used during a verbal exchange is called the:

• rate

• pitch

• force

• grammar