Warm-Up Quiz: Sending and Replying to Personal Messages

Choose the correct word to complete the sentence: "I’m really sorry for the inconvenience. We __________ your order as soon as possible."

• respond

• will respond

• will have responded

• responded

Which word fits best in this sentence? "I didn’t mean to upset you. Let me __________ and help resolve the issue."

• ignore

• apologize

• complain

• deny

Choose the correct sentence:

• I can’t hardly believe this happened.

• I can hardly believe this happened.

• I hardly can believe this happened.

• I can believe hardly this happened.

Fill in the blank with the correct verb tense: "By the time you read this message, I __________ already left the office."

• will have

• have

• had

• will

What is the most appropriate response to a message that says, “Thank you for your help!”

• "You're welcome, I’m glad I could help!"

• "I don’t need help."

• "Please don’t thank me."

• "It’s no problem, forget it."

Which phrase is best for apologizing for a late reply to a message?

• "Sorry, I didn’t reply earlier. I was busy."

• "Sorry for being late with replying. I had other things to do."

• "Sorry for the delay in my response."

• All of the above

Complete the sentence: “I’ll _______ the issue with my team and get back to you shortly.”

• discuss

• discussing

• to discuss

• discussed

Which sentence is correctly punctuated?

• “I don’t know why this happened but I’ll fix it.”

• “I don’t know why this happened, but I’ll fix it.”

• “I don’t know why this happened but, I’ll fix it.”

• “I don’t know why this happened but I’ll fix, it.”

Fill in the correct form of the adjective: “I’m really __________ to hear about the situation. Please let me know how I can help.”

• sorry

• sorryer

• more sorry

• sorrier

Choose the correct sentence structure:

• “Can you please let me know how I can help, or should I wait?”

• “Can you please let me know how can I help or should I wait?”

• “Can you please let me know how I can help or should I wait?”

• “Can you please let me know how I can help, should I wait?”